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Group IT Applications Support Manager at Letshego


Group IT Applications Support Manager at Letshego

There is Job vacancy for the position of Group IT Applications Support Manager.

Qualifications:

Education:

  • Degree in Information Systems/Information Technology/Computer Science.

Experience:

Minimum of 8 years experience in an IT Management role with a minimum of 3 years experience at a managerial level.

Main Purpose (Why does the exist):

To be responsible for developing and managing an enterprise-wide application support team and services.

Critical Deliverables /Core Accountabilities and Responsibilities:

  • Provides business applications support for core business functions.
  • Implements an effective application life cycle support model across all core applications to address current and future requirements.
  • Responsible for vulnerability management and end-of-life, including the analysis, planning, coordination, execution of currency, and patching for applications and platforms to mitigate exposure.
  • Proactively budgets to ensure appropriate funding for systems support and project-based work supporting the business needs. Implements and actively monitors numerous key performance indicators to measure application performance, team deliverables and customer satisfaction.
  • Manages the processing of incoming Applications Support requests to ensure courteous, timely and effective resolution of Application Support issues.
  • Enforces request handling and escalation policies and procedures.
  • Assesses the need for any system changes or reconfigurations (minor or significant) based on request trends and makes recommendations.
  • Conducts research on emerging products, services, protocols, and the standards required to drive positive transformation in the way the team operates.
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Key Performance Indicators:

  • Knowledge of financial systems and core processes.
  • Experienced in developing reports and carrying out administration with Oracle.
  • Knowledge of new technologies and willingness to learn and develop.
  • Technical knowledge to prioritise and manage the resolution of systems issues.
  • Working knowledge of ITIL Service Management.

How to Apply for Group IT Applications Support Manager at Letshego

Interested persons should forward their applications accompanied by Curriculum Vitae to: grouprecruitment@letshego.com by indicating the position they are applying for in the subject email: e.g. Ref: Group IT Applications Manager.

Closing Date: 16th January, 2023

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