July 27th, 2024 at 03:50 am
New Job Advertisement at NCR Atleos
POSITION: PS Project Manager
NCR Atleos, based in Atlanta, is a pioneer in improving financial access. Our devoted 20,000 personnel optimize branches, increase operational efficiency, and maximize self-service availability for financial institutions and merchants around the world.
The Software Support Specialist works in a complicated technological environment, resolving and delivering solutions to client issues. They identify, design, and implement solutions to product and system challenges. They communicate with both internal and external groups to resolve issues while keeping complete responsibility.
Duties and Responsibilities
Provide feedback and develop knowledge as a subject-matter expert on goods, systems, and services.
- Has fundamental understanding throughout the linked Line of Business (LOB) product spectrum, including all solution(s) currently issued and supported, but may require assistance in progressing an incident with assigned product solution(s).
- Capable of investigating concerns and resolving product or system problems without assistance.
Gather and analyze information, develop and test hypotheses.
- Identify, design, develop, and validate the solution.
- Capability to investigate problems with no known solutions and design solutions for recognized challenges.
- Collaborate and communicate with technical suppliers such as other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services, and Technical Support Specialists as needed, while maintaining ownership of the problem.
- Ability to handle various concerns at varying degrees of investigation and prioritization without assistance.
Actively contribute to making the team successful by fulfilling the team’s objectives.
- Actively contribute to making the team successful by fulfilling the team’s objectives.
- Adherence to SLA Guidelines
- Knowledge measurements and knowledge code compliance based on departmental objectives
- Proper use of incident tracking tool (according to incident working rules).
- Productivity (based on cascaded objectives)
- Accurate and timely time logging (direct and indirect).
- Work all incidents attentively to guarantee the customer satisfaction targets are met.
- Improve customer service by handling all problems professionally.
- Ensure clients are kept updated with the current state of the investigation as per SLA rules.
- Maintain ownership over the incident at all times.
Enhance organizational dynamics by establishing and maintaining internal and external ties.
- Mandatory adherence to NCR’s Code of Conduct and Shared Values.
- Develop relationships with people from various functions within the organization.
- Communicate with others in a tolerant and polite manner, regardless of their organizational level, personality, or background.
- Increase collaboration by identifying and communicating shared interests and priorities (including removing barriers and silos).
- Include people in decisions and plans that affect them.
Record and disseminate solution creation information on a timely basis.
- Fill the knowledge base with product and detailed technical information.
- Ensure that the article is prepared and released for the right audience (external or internal).
Improve individual performance and career development by concentrating on technical and personal abilities outside current areas of expertise.
- Continuously improve and maintain relevant technical knowledge and troubleshooting skills.
- Assess personal skills and plan training.
Participate as a member of the Continuous Improvement Team.
- Contributes to finding process, product, and service areas for improvement
- Collaborates with other analysts to improve the process under the NCR improvement strategy.
How to Apply for this Job at NCR Atleo
Closing Date: August 10, 2024
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