First National Bank Available Job
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ROLE: IT Support Technician
Purpose
Performs onsite hardware software and peripheral updates and repairs in our organization.
Responsibilities
- Firstly, Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team.
- Secondly, operational efficiency and suggest solutions to enhance cost effectiveness.
- Thirdly, Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s.
- Then, Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
- Also, Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses.
- Moreover, Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
- Additionally, Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA’s and agreed standards.
- Furthermore, Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems.
- More so, Maintain relevant systems to ensure (amongst others) integrity of data / functionality – by ensuring Anti Virus is installed on all PC’s, all patches up to date, PC names up to date, server connections accurate.
- Besides that, Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances.
- Afterwards, Support with the implementation of desktop projects or change programmes as required by business.
- Last but not least, Manage own development to increase own competencies.
- Finally, Support peers and colleagues across IT functions through knowledge sharing during desktop support.
Experience and Qualifications
- Degree or Diploma and the required Certification
- Minimum 5 years related experience
