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ROLE: IT Support Technician
Purpose
Performs onsite hardware software and peripheral updates and repairs in our organization.
Responsibilities
Firstly, Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team.
Secondly, operational efficiency and suggest solutions to enhance cost effectiveness.
Thirdly, Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s.
Then, Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
Also, Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses.
Moreover, Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
Additionally, Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA’s and agreed standards.
Furthermore, Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems.
More so, Maintain relevant systems to ensure (amongst others) integrity of data / functionality – by ensuring Anti Virus is installed on all PC’s, all patches up to date, PC names up to date, server connections accurate.
Besides that, Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances.
Afterwards, Support with the implementation of desktop projects or change programmes as required by business.
Last but not least, Manage own development to increase own competencies.
Finally, Support peers and colleagues across IT functions through knowledge sharing during desktop support.
