Customer Service Officer at Reputable Company

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Applications are invited from interested and suitably qualified candidates for a customer service officer at a reputable company.

  • Company: Reputable Company
  • Location: Ghana
  • State: Accra
  • Job type: Full-Time
  • Job category: Customer Service/Client Care Jobs in Ghana

Job Responsibilities

  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service
    is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as
    addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
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Qualification Required & Experience

  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis

Qualification

  • HND/First Degree in relevant field
  • Location: Spintex

Send your CVs to: [email protected]

Closing Date: 28th September 2020

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