August 28th, 2020 at 04:53 pm
Applications are invited from interested and suitably qualified candidates for a customer service officer at a reputable company.
- Company: Reputable Company
- Location: Ghana
- State: Accra
- Job type: Full-Time
- Job category: Customer Service/Client Care Jobs in Ghana
Job Responsibilities
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service
is being delivered - Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as
addresses and phone numbers - Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
Qualification Required & Experience
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Negotiation
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
Qualification
- HND/First Degree in relevant field
- Location: Spintex
Send your CVs to: healthyhabit90@gmail.com
Closing Date: 28th September 2020