November 8th, 2023 at 04:01 am
Australia Customer Service Jobs For Foreign Nationals: Visa Sponsorship with AU$ 130,000 Annual Salary
When compared to other Organization for Economic Cooperation and Development (OECD) countries, Australia’s unemployment rate falls somewhere in the middle. They have averaged over 5% in recent years, which is greater than the US and UK (both around 4%), but lower than Canada and France (6-9%).
If you are a non-resident looking for work in Australia, you must first obtain the necessary work permit (unless you are from New Zealand). We will go over the steps for this, as well as other pertinent information such as the country’s average working days, average weekly salary for a full-time worker (1,605 AUD/1,087 USD), how to work as a self-employed person (sufficient funds and a strong business plan), and the numerous social security benefits.
How to Get a Job as a Foreigner in Australia
If you are wondering how to find a job in Australia as a foreigner, there are several factors to consider. For example, you must first establish that you are legally permitted to work in Australia.
Eligibility for Employment in Australia
Working in Australia as a foreigner will almost certainly necessitate a visa unless you are a New Zealand citizen. There are various different visa types available in Australia for all types of workers, including highly skilled professionals, specialized workers, entrepreneurs, and business owners. Each visa has its own set of conditions, which are detailed on the Home Affairs website in Australia. Your employment will almost certainly need to be on the skilled occupation list in order for you to be awarded a work visa.
List of Customer Service Jobs Available in Australia
1. Contact centre manager
- Location: Sydney
- Job type: Full-Time
- Job Category: Customer Service
- Salary: AU$ 125,000 – AU$ 130,000 per year
Overview of the role:
You will play a critical role in the organization’s performance as the Contact Centre Manager by leading and managing the contact center. You will be in charge of managing a team of team leaders and front-line employees to guarantee that great customer service is delivered. This role is critical to their objective of serving their clients with dependable and efficient energy solutions, and your leadership and strategic talents will drive efficiency, engagement, happiness, and growth within the contact center.
Principal responsibilities:
- Lead, mentor, and manage a team of contact center specialists to accomplish performance objectives and provide excellent customer service.
- Participate in the development of initiatives and processes to improve operational efficiency and customer satisfaction.
- Identify training needs, create training programs, and assist the team’s continued professional development.
- Monitor customer feedback and put strategies in place to boost customer satisfaction and loyalty.
- Align with the mission and values of the organization, fostering a strong culture of excellence and collaboration.
- Solve challenging problems using strong analytical abilities and strategic thinking.
- Maintain regulatory compliance in the highly regulated energy business.
- Collaborate with cross-functional teams to drive projects for continuous improvement.
We are searching for the following:
- Demonstrated experience as a contact center manager in charge of a varied team
- Problem-solving talents and strong analytical abilities are required.
- Strategic thinker capable of leading teams toward a common aim
- Outstanding communication and leadership abilities.
2. customer education specialist
- Location: Sydney
- Job type: Full-Time
- Job Category: Customer Service
- Salary: AU$ 70,000 – AU$ 77,000 per year
Join one of Australia’s largest outsourced salary packaging companies, noted for its award-winning customer care, on their journey to give Australians simple salary packaging solutions. They want to help customers enjoy more of their earnings and would love for you to join them as their next Customer Education Specialist!
Your new role
- Creating and delivering training and support materials to companies in the Health Sector to assist them in understanding the company’s products and services
- Get away from the office! 70%–80% of your time will be spent on the road, traveling to and from various destinations.
- Developing good rapport and relationships with client contacts to maximize staff exposure
- Increasing involvement in the customer’s salary packaging program and the quantity of products and services per client to achieve organic growth
- Managing and resolving critical customer issues, as well as advocating for ongoing improvements in client and customer journeys, services, products, and controls
- Using client and consumer insights, contributing to client and education plans for best practices in education, and designing instructional content for face-to-face and digital channels
3. Customer Complaints Officer
- Location: Sydney
- Job type: Full-Time
- Job Category: Customer Service
- Salary: 89,000 – AU$90,000 per year
This organization is well-known for being at the forefront of the Australian investment banking business. They value employee contributions and offer excellent prospects for advancement within the wealth sector. Your new team thrives on providing great customer service and adopting continuous improvement initiatives.
Join Australia’s largest investment bank on its mission to enable individuals to innovate and invest for a brighter future. Working for this organization will provide you with the opportunity to learn new skills and conduct difficult work that will lead you anywhere.
Your new responsibilities include:
- Professionally manage, review, investigate, and respond to customer complaints and feedback across retail banking products and services.
- Providing fast, compassionate, and efficient end-to-end resolution of client complaints while adhering to regulatory and internal SLAs
- Maintain a thorough understanding of all goods and procedures.
- Capability to recognize, escalate, and manage hazards
- Monitor, coordinate, and communicate with other departments in order to resolve complaints.
- Look for opportunities to improve the customer experience and simplify processes and systems on a regular basis.
- Create constructive and collaborative working relationships with team members, internal and external stakeholders, and other stakeholders.
- Contribute to team and corporate aims by effectively managing individual caseloads and reaching KPIs.
- Supporting, living, and expressing the company’s mission and values effectively
What you will require to succeed:
- A minimum of two years experience in a customer service job, ideally in banking or finance, is required.
- Outstanding writing and verbal communication abilities
- Ability to interact with consumers in an efficient and successful manner
- The ability to establish and maintain strong internal and external relationships
- High attention to detail and investigative abilities
- The ability to respond creatively and empathically to unpleasant situations