Workshop Service Manager at RecTrain Services Limited

Our multinational client who deals in automotive products and provides transport solutions to its customers requires an experienced Workshop Service Manager to join their team in Takoradi.

Reporting to the Aftersales Manager, you will be primarily responsible for proactively developing and managing the workshop business and operations in order to maximize customer and employee satisfaction and enhancing business performance contributing to the profitable growth of the company.

Responsibilities includes;

• Firstly, Manage and plan the daily operations of the workshop, working with and acting on deviations.
  
• Secondly, Ensure efficient flow of authorized work in the workshop, ensuring quality and documentation.
• Thirdly, Develop, implement and monitor standards and routines and maintain a high standard of cleanliness and tidiness within the workshop.
• Moreover, Coordinate the spare parts activity to ensure parts availability, ensure service exchange and warranty parts procedures are adhered to.
• Additionally, Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration.
• Then, Manage the workshop facilities and create working time schedules for work shifts.
• Also, Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
• More so, Build and maintain the right level of relationships with customer representatives.
• Thereafter, Assist workshop personnel and customers regarding technical issues.
• Furthermore, Participate in meetings with key customers when required and follow up service business.
• Besides that, Market and communicate company’s services solutions to existing and potential customers.
• Afterwards, Coordinate and follow up of the Services Salesman activities if required by the reporting line
• Finally, Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.Ensure efficient flow of authorized work in the workshop, ensuring quality and documentation.

Requirements