Job Vacancy at GWO SEVO Solutions Ghana

By Eric Appiah

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December 28, 2025 11:12 am

Job Vacancy at GWO SEVO Solutions Ghana

Job Title: Customer Service Executive

Company Overview

GWO SEVO Solutions Ghana is a dynamic company dedicated to delivering exceptional customer experiences and driving growth through effective communication. We operate at the intersection of customer support and strategic sales, building lasting relationships and creating value with every interaction. Our team is built on professionalism, results, and a deep commitment to customer satisfaction.

The Opportunity

We are hiring a proactive and skilled Customer Service Executive to join our team. This unique role blends customer support with telesales, requiring you to provide excellent service while actively promoting our products. You will handle customer inquiries, resolve issues, and drive revenue through outbound campaigns. This position is perfect for a communicator who excels in a fast-paced, target-driven environment.

Job Summary

As a Customer Service Executive, you will be the voice of our company, responsible for delivering outstanding support and achieving sales targets over the phone. You will combine problem-solving and sales skills to enhance customer loyalty and contribute directly to business growth. Success in this role means balancing service excellence with commercial results.

Key Responsibilities

You will manage the full cycle of customer interaction, from inquiry to resolution and sales. Your core duties will include:

First, you will handle both inbound and outbound calls, providing accurate product information and resolving customer inquiries promptly.
You will execute structured telesales campaigns to meet and exceed weekly and monthly sales targets.
A primary responsibility involves maintaining detailed and accurate records of all customer interactions in our CRM system.
Furthermore, you will follow up on customer leads diligently, converting warm prospects into confirmed sales.
You will also stay updated on all products, promotions, and service procedures to provide reliable information.
Additionally, you will escalate complex issues to the relevant department while ensuring timely follow-up.
You will conduct post-service satisfaction checks and gather valuable customer feedback to help improve our offerings.
Finally, you will build positive, lasting customer relationships through professional communication and identify opportunities for upselling or cross-selling.

Required Skills & Experience

The ideal candidate will bring relevant education and practical communication experience:

A minimum of an HND or Bachelor’s degree in Business, Marketing, Communications, or a related field.
One to three years of experience in a customer service, telesales, or call center role.
Prior experience meeting or exceeding sales targets is a strong advantage.
Excellent telephone etiquette and outstanding verbal communication skills.
Strong persuasion, negotiation, and relationship management abilities.
The capacity to handle high call volumes and perform effectively under pressure.
Proficiency in using CRM systems and basic Microsoft Office applications.
A results-driven, proactive, and customer-focused mindset.

Personal Attributes

We are looking for an individual who is:

Friendly, confident, and maintains a professional demeanor at all times.
Resilient, goal-oriented, and possesses a high level of integrity.
Capable of working both independently and as a collaborative team member.
Detail-oriented and committed to delivering high-quality work.

Why Join GWO SEVO Solutions?

This role offers a platform to develop a versatile skill set in customer engagement and sales. You will receive comprehensive training, work in a supportive environment, and have clear opportunities for career progression. We value initiative and reward achievement.

If you are a motivated communicator ready to drive customer satisfaction and sales, we encourage you to apply. Help us shape positive customer experiences every day.

How to Apply for this Job Vacancy at GWO SEVO Solutions Ghana

Interested candidates should submit their CVs and cover letters to info@gwosevo.com.

Closing Date: 30 January 2025

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.