Job Opening at Diagnostic Centre Accra Ltd
POSITION: Senior Customer Service Officer / Customer Service Manager
Context:
Diagnostic Centre Accra Ltd (DCL) is the top establishment for dependable, high-quality, and customer-oriented medical diagnostics in Ghana. DCL commenced its operations in 2011 and is founded on a proven European business model.
The firm has built an outstanding reputation. DCL is now entering a new stage where it aims to streamline the activities of its initial center and continue executing its strategic growth plan via geographic expansion and product diversification.
The Function:
This position will be essential to the operation of our front desk and overall patient experience. This position, reporting directly to the Executive Director, integrates leadership, operational management, and active problem-solving to guarantee that patients experience the utmost quality of service from the moment they enter our facility until they obtain their reports. The perfect candidate is a guide, inspirer, and advocate for service who establishes the standard for professionalism within the team. This role is essential in maintaining DCL’s status as Ghana’s leading diagnostic provider while advancing our growth and innovation initiatives.
Responsibilities & Tasks:
- Front Desk Management: Supervise all front desk functions to guarantee smooth, patient-oriented service provision each day.
- Team Management: Oversee, instruct, and guide Customer Service Officers and Patient Officers, promoting a culture of professionalism, compassion, and productivity.
- Customer Experience: Address escalated patient issues, swiftly resolve problems, and guarantee that feedback is implemented to consistently enhance service quality.
- Data & Records Management: Guarantee precise input of patient data in BesaDx software, encompassing insurance claims, referral documents, and medical records.
- Confidential Reporting: Oversee the safe, prompt distribution of patient reports while adhering to privacy regulations.
- Process Compliance: Ensure the front desk team follows DCL policies, service standards, and ethical guidelines.
- Application of Medical Knowledge: Utilize a solid grasp of medical language, imaging techniques, and lab services to offer precise assistance to patients.
Requirements
- At least 5–7 years of customer service experience, including a minimum of 3 years in a senior or managerial position.
- Demonstrated abilities in leadership and team-building.
- Effective written and spoken communication skills, capable of training, mentoring, and inspiring employees.
- Outstanding skills in resolving conflicts, making decisions, and solving problems.
- Expertise in medical management software and processing of patient files, referrals, and insurance claims.
- Proficient administrative abilities, featuring rapid typing speed and precision.
- Knowledge of medical terms and diagnostic processes (laboratory and imaging).
- Capability to operate autonomously, demonstrate proactivity, and raise concerns suitably when necessary.
- A cooperative team member who consistently assists and guides less experienced coworkers.
Reasons to Become a Member of DCL?
At DCL, you will be instrumental in influencing the patient experience at one of Ghana’s top medical diagnostic facilities. You will guide a dedicated team, drive ongoing progress and creativity, and create a significant influence on healthcare services in the nation.
How to Apply For This Job at Diagnostic Centre Ltd
Kindly forward your CV along with a cover email that briefly outlines your pertinent experience and salary expectations to HR@dclgh.com. Please be aware that, owing to the large number of applications, we will only contact candidates who have been successful
Closing Date: 26th October 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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