Latest Job Opportunity at Jumia Ghana
POSITION: Head of Commercial Operations
About Jumia
Jumia is a top e-commerce platform operating across Africa. Its goal is to enhance the quality of daily life in Africa by utilizing technology to provide innovative, convenient, and affordable online services to consumers, while assisting businesses in expanding as they utilize Jumia’s platform to more effectively connect with and serve their customers.
Furthermore, Jumia operates a marketplace backed by its own logistics service [Jumia Logistics] and a digital payment and fintech solution [Jumia Pay]. Jumia, with more than 3,000 workers, is guided by exceptional leaders, showcasing a strong blend of local and global talents, and is supported by prominent shareholders. Jumia is dedicated to making a lasting difference in Africa.
In April 2019, Jumia became the first technology firm in Africa to be traded on the New York Stock Exchange.
The Head of Commercial Operations will oversee the provision of an exceptional customer experience and guarantee that Jumia Ghana emerges as the favourite shopping hub for Ghanaians, driven by the optimal product selection, competitive pricing, enticing promotions, and cutting-edge merchandising tactics.
What you will be engaging in:
- Overseeing a group of Commercial Planners and Merchandisers to ensure the team is well-organized, inspired, and delivering results.
- Driving growth, implementing proactive turnaround strategies, utilizing the potential of the marketplace, and providing guidance, feedback, and assistance to the entire commercial team.
- Making sure all Jumia websites consistently offer customers the correct products at the optimal price and in the right location.
- Positioned within Jumia’s leadership, an early adopter, a prominent advocate, and a tireless promoter of Jumia’s strategic commercial focus.
- Grasping all your market segments, suppliers, and clients, providing meaningful insights and beliefs to back your data-driven business suggestions.
- Conducting analysis, soaring high and plunging deeply, to guarantee insightful reporting on category performance, resulting in actionable recommendations.
- Managing the merchandising of our sites, enhancing the positioning of our products to fulfill all aspects of Jumia’s strategy.
- Collaborating effectively with all divisions (Commercial, Marketing, Operations, Supply Chain, etc.), facilitating decision-making, addressing issues, and ensuring precise execution.
- Overseeing extensive and intricate commercial operations and project management efforts, effectively coordinating cross-functional initiatives.
- Always striving to enhance and streamline our tools.
What we seek:
- Over 5 years of experience in Retail / FMCG and more than 3 years in e-commerce.
- Alumnus of recognized premier universities, engineering institutions, and business schools.
- Expertise in Microsoft Office and Google applications
- Focused on action and driven by results.
- Excellent interpersonal abilities: Persuade others and your team that your choices are correct.
- Excellent skill in thriving in a high-speed and competitive setting.
- Robust analytical abilities and data handling expertise
- Capacity to foresee, arrange, and systematize
- Highly organized and extremely detail-focused.
- Stress-resistant
- Skill to identify straightforward answers to intricate issues
How to Apply For This Job Opportunity at Jumia Ghana
Closing Date: 29 August 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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