Job Opening at Toptech Transport and Logistics Ltd

February 19, 2026 11:15 am

Job Opening at Toptech Transport and Logistics Ltd

Are you a people person with a passion for solving problems and building relationships? Do you possess the organizational skills to manage client data while also flexing your creative muscles on social media? Can you handle a fast-paced environment where every interaction matters? If you are ready to take on a multifaceted role that puts client satisfaction at the center of everything you do, then we have an exciting opportunity for you. Toptech Transport and Logistics Ghana Limited, the nation’s premier road safety, consultancy, and logistics company, is actively seeking a dedicated Client Care Lead to join their team.

About Toptech Transport and Logistics

Toptech Transport and Logistics stands as a recognized leader in Ghana’s transportation sector. We have built our reputation on a foundation of road safety excellence, expert consultancy, and reliable logistics solutions. For years, we have served clients across the country with unwavering commitment to professionalism and efficiency. Our success stems from our ability to combine operational expertise with a genuine care for the people we serve. We understand that in the logistics industry, client relationships matter just as much as timely deliveries. That is why we are searching for a Client Care Lead who can uphold our standards and take our client engagement to the next level.

The Role: Client Care Lead

We are looking for a dynamic and organized Client Care Lead to serve as the friendly face and capable voice of our company. This role sits at the intersection of customer service, data management, and marketing communications. You will handle incoming inquiries, resolve complaints with empathy and efficiency, and ensure every client interaction leaves a positive impression. Beyond direct client engagement, you will also play a key role in maintaining our client databases, supporting our social media presence, and even contributing to marketing content creation. In short, you will be the glue that holds our client experience together.

This position requires someone who can juggle multiple responsibilities without missing a beat. You will move from answering phones to updating spreadsheets to crafting a social media post, all before lunch. If you thrive on variety and genuinely enjoy helping people, this role will feel less like work and more like a natural fit.

Key Responsibilities

As our new Client Care Lead, you will take ownership of the entire client journey. Specifically, you will:

Manage Client Data and Research

Maintain accurate and up-to-date client databases to support business operations.
Input lead data diligently and ensure our records remain clean and organized.
Assist with basic market research tasks to identify trends and opportunities.

Oversee Marketing Communications

Oversee our social media presence, including content creation and audience engagement.
Assist in developing advertising materials that resonate with our target market.
Create compelling marketing content that promotes our products and services effectively.
Analyze campaign performance metrics and make data-driven decisions to improve results.
Implement marketing strategies in collaboration with internal teams.

Handle Client Inquiries and Complaints

Greet and assist customers warmly, whether in person, over the phone, or via email.
Handle customer inquiries promptly and provide accurate information about our products and services.
Resolve customer complaints with patience, empathy, and a problem-solving mindset.
Identify recurring customer issues and bring them to management’s attention for improvement.

Maintain Accurate Records

Record and document all client interactions accurately in our Customer Relationship Management (CRM) system.
Ensure proper documentation for follow-up purposes and quality assurance.
Follow all communication procedures, guidelines, and company policies consistently.

Drive Client Engagement

Collect customer feedback regularly and analyze the data to identify areas for improvement.
Analyze customer data to understand preferences and tailor our approach accordingly.
Follow up with prospective clients to encourage registration and onboarding with Toptech.
Then, promote our products and services proactively to drive business growth.

Collaborate Across Teams

Collaborate effectively with other teams to ensure seamless client experiences.
Support colleagues with client-related information and insights as needed.

Required Skills or Experience

Qualifications

A degree in Marketing, Administration, or Communications is required. However, we will also consider candidates who can provide proof of practical experience in lieu of formal qualifications.
Prior experience in customer service is essential.
Applicants must live within a reasonable distance from our La Office to ensure punctuality and reliability.

Core Skills

Strong interpersonal skills with the ability to connect with people from all walks of life.
Excellent communication skills, both verbal and written, with a professional demeanor.
Proficiency in Microsoft 365, particularly Excel and PowerPoint, for data management and presentations.
Familiarity with social media platforms and the ability to communicate effectively through these channels.
Strong organizational skills with the ability to multitask and manage time effectively.
Keen attention to detail to ensure accuracy in data entry and documentation.
The ability to handle stressful situations gracefully and manage customer expectations effectively.
A personable and hospitable nature that puts clients at ease from the first interaction.

Working Hours

Weekdays: 7:00 am to 5:30 pm
Saturdays: 8:00 am to 12:00 noon

How to Apply for this Job at Toptech Transport and Logistics Ltd

If you are a qualified and enthusiastic professional ready to take on this rewarding role, we want to hear from you. Qualified persons ONLY should submit their applications promptly.

Please email your CV and Application Letter to the CEO at: info@toptechghana.com

Closing Date: February 25, 2026

Do not miss this chance to join a leading logistics company where your contributions will truly matter. We look forward to reviewing your application and potentially welcoming you to the Toptech family. Please note that only shortlisted candidates will be contacted for interviews.

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.