Help Desk Manager at Broadway Pharmaceuticals 

Help Desk Manager at Broadway Pharmaceuticals 

Broadway Pharmaceuticals seeks to recruit a suitably qualified candidate for the position of Help Desk Manager.

Job Description

• Manage the help desk team and evaluate the performance
• Ensure customer service is timely and accurate on a daily basis
• Recruit, train and support help desk representatives and technicians
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers

Qualification Required & Experience

• 2 years of work experience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills
• HND

How To Apply