Exciting Career Opportunity at Metso
ROLE: Quotation & Order Management specialist
This position serves as the in-house contact with the customer. This role is responsible for performing all necessary activities to ensure client satisfaction. Primary activities include evaluating customer inquiries and their compatibility with Metso: Outotec parts and services, coordinating an appropriate quotation taking price/margin/delivery into account, following up on proposals, supporting outside sales efforts, entering sales orders, coordinating orders, and managing order backlogs until completion.
Job Duties And Responsibilities
- When accepting purchase orders and responding to questions for pricing, delivery, product, and technical information, provide great customer service to end users and sales managers.
- Process customer questions, proposals, and orders accurately and on time, as well as create clean quotations and sales orders.
- Create customer quotations based on application requirements, specs, expenses, and pricing criteria.
- Accumulates part costs using computer system history, questions to the purchasing and/or production estimating departments, and cost estimates based on previous experience with similar or the same type of parts.
- Assesses vendor quotations and shop cost estimates.
- Set selling prices for parts based on past performance, customer evaluation, market evaluation, and corporate objective margin.
- Responsible for expediting all proposal activities through daily communication with Purchasing, Engineering, Production, Shipping, and Accounting to satisfy the customer’s requirements.
- Manages the order input of customer purchase orders and provides necessary backup information to all other departments involved in order execution.
- Establish and maintain a positive company image within the territory by offering great customer service, a professional demeanour, and current product knowledge.
- Participate in the development of pricing strategies and client discussions.
- Work with sales and product support teams to resolve order-related difficulties, discrepancies, and customer concerns.
- Accountable for managing the order backlog of assigned customers and territories, as well as collaborating with other departments to ensure that orders are delivered to clients on time.
- Demonstrate cooperative teamwork within the solution group and team.
- Excellent client relations skills, teamwork abilities, mechanical aptitude, and the ability to work in a fast-paced environment are required for this position.
- Improve the efficiency of on-time deliveries.
- Demonstrates dependability and punctuality.
- Observes safety laws and shows concern for safety.
- Demonstrates a dedication to quality ethics while focusing on achieving the requirements and expectations of both internal and external customers.
- Travel (both domestic and foreign) may be necessary as needed.
Other responsibilities:
- Customer inquiries are handled courteously and efficiently. Respond to customers within the same day.
- Responsible for managing the open backlog of quotations and orders over their entire life cycle.
- Responsible for expediting orders and providing feedback to customers.
- Responsible for invoicing documentation as needed.
- Support Specialist Order Execution when asked and when the workload and inquiry rate in the Order Execution team are high.
- Managing inquiries, quotes, sales orders, and customer claims.
- Implements Metso-compliant quality assurance and control documentation: Outotec provides quality standards and procedures.
- Use telephones and other voice-to-voice platforms, for example. Teams will contact consumers and service global operations teams to obtain updates and confirmations, liaise on issues, and proactively generate an exceptional customer experience.
- Actively attend weekly team meetings and updates. Coordinate a meeting with Site Account Managers to review impending shutdowns, events, and the customer experience.
- Cooperates with Global Delivery for support.
- Manage customer interactions on a daily basis.
- Engage in continual training to become skilled and resourceful.
Required education level, skills, and competencies:
- HND or Degree in Supply Chain Management or Logistics Management.
- 3–5 years of experience in a similar sector.
- Capable of collaborating with external and internal stakeholders.
- Proven customer service skills with a customer satisfaction focus
- Proven accuracy in SAP ERP, PDM, and CRM systems, as well as a thorough understanding of quoting and order fulfillment procedures
- Working understanding of verbal and written English; proficient in the local language.
- Basic understanding of the applicable technology.
About Metso
Diversity & Inclusion
Metso is an equal opportunity company dedicated to creating an inclusive and diverse workplace atmosphere. All qualified applicants shall be given equal consideration for employment regardless of race, religion, colour, nationality, gender, gender identity, sexual orientation, age, protected veteran status, or qualified individual with a handicap.
Metso is a global leader in offering sustainable technology, comprehensive solutions, and services to the aggregates, mineral processing, and metal refining industries. We are a positive change partner because we help our customers enhance productivity, improve their energy and water efficiency, and improve their environmental performance through our process and product knowledge.
How to Apply for this Career Opportunity at Metso
Closing Date: February 17, 2024
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