Exciting Career Opportunity at Hiretic
POSITION: Remote Customer Support
Company Profile
Hiretic enables worldwide companies with customer support that is high-performing and centered around human needs. Hiretic is a contemporary CX outsourcing partner that assists expanding companies in creating outstanding support teams by utilizing high-quality talent from developing regions.
We offer flexible, affordable solutions in three key service domains:
- Instant Assistance (live chat, voice, social)
- Support for Inbox (email, ticketing, back office)
- Focused Assistance (technical, CRM, data-intensive positions)
At our essence, we hold that customer experience revolves around individuals, not locations. For this reason, we hire and develop English-speaking, compassionate CX experts from developing regions who provide assistance that seems internal rather than outsourced. Regardless of whether you’re a rapidly growing startup or an enterprise refining its processes, Hiretic is designed to adapt to your business and embody your brand with attention.
Duties
- Manage customer questions via live chat or pre-arranged methods such as email.
- Address customer complaints and concerns quickly with professionalism and precision.
- Offer straightforward and useful details regarding products or services.
- Handle customer orders, applications, refunds, and service inquiries.
- Keep precise documentation of customer communications and transactions.
- Contact customers to confirm resolution and satisfaction.
- Refer unresolved or intricate issues to higher-level support or management when needed.
- Keep informed about product information, company protocols, and policy updates.
- Oversee and refresh client accounts and personal details.
- Work together with internal teams to address customer issues effectively.
Essential Skills or Experience
- Must be at least 18 years of age by December.
- Exhibit a high level of proficiency in the English language.
- Requires at least a high school diploma.
- Must reside in India, Ghana, or the Philippines.
Benefits
- Attractive salary beginning at $650
- Allowance for gadgets and tools for work
- 30 days of yearly paid leave
- Bonus tied to performance
- Utilize the application form at hiretic.com/apply
How to Apply For This Job Opening at Tullow Oil
Closing Date: 29 August 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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