Exciting Career Opportunity at FLSmidth
POSITION: Solution Specialist
FLSmidth is seeking a Solution Specialist to join our team and take ownership of technical service offerings across the mining industry. If you possess a strong background in mill liners, enjoy working at the intersection of engineering and sales, and want to make a tangible impact on customer success, this role offers the perfect platform to advance your career.
Why FLSmidth?
FLSmidth is a global leader in providing sustainable productivity solutions to the mining and cement industries. We partner with customers to deliver technologies, services, and expertise that optimize operations and reduce environmental impact. As a Solution Specialist, you will join a team that values innovation, collaboration, and continuous improvement. Moreover, you will work alongside product line, engineering, and sales teams across the organization, contributing to solutions that shape the future of mining.
Your Mission
You will ensure the complete service offering across the product lifecycle within the mining industry, with a special focus on Technical Services offerings. Your role will span customer management, new business development, technical support, and market intelligence. You will act as the voice of the customer, ensuring our services match or exceed their needs while driving internal productivity and external competitiveness.
Key Accountabilities
Your role encompasses customer engagement, technical support, market analysis, and cross functional collaboration. Here is what you will tackle:
Customer & Product Management
- You will manage customers and their mill liners throughout the product life cycle, ensuring optimal performance and longevity.
- Identifying and developing new business in the region expands our reach and strengthens our market position.
- Presenting solutions to customers in the Middle East requires confidence, technical depth, and persuasive communication.
Technical Expertise & Field Support
- You will perform liner scanning, attend installations on customer sites, and review data preset feedback. Your hands on approach ensures solutions perform as designed.
- Following liners performance and customer trends allows you to anticipate needs and proactively address challenges.
Market Intelligence & Strategy
- Providing feedback into the business regarding customer needs and market intelligence keeps our offerings aligned with market demands.
- Monitoring industry updates and changes in the product landscape ensures we stay ahead of trends.
- Gathering, monitoring, and analyzing market trends and competition informs strategic decision making.
Sales & Proposal Support
- Maintaining opportunities in the CRM system keeps the sales pipeline visible and actionable.
- Supporting the proposal department on complex solutions ensures we deliver competitive, technically sound bids.
- Estimating sales support needs for the regions including training and sales materials strengthens our go to market capabilities.
Cross Functional Collaboration
- Working closely with product line, engineering, and sales teams across FLSmidth ensures seamless integration of technical services with broader business objectives.
- Providing input for strategies in Development, Go to Market, and Supply Chain for Technical Services shapes our approach to growth.
Training & Development
- Training internal teams including Milling and Sales organizations, as well as customers, on mill lining according to each particular demand builds capability across our network.
- Supporting liner selection by seeking the best technical and commercial options improves competitiveness.
Product Development & Manufacturing Support
- Participating in the development of new products or optimization of existing products yields better performance, quality, and cost competitiveness.
- Supporting manufacturing units with specification details, cost reduction programs, and customer claim analysis strengthens our operational excellence.
Safety & Culture
- Promoting a culture of personal and team safety, including others who may be affected by the company’s operational activities, reflects our commitment to zero harm.
What You Bring to the Role
We are looking for a candidate with the right qualifications and experience. Here is what you need:
- A relevant tertiary level qualification, ideally a mechanical engineering degree.
- A minimum of three years of experience working with grinding processes.
- Self driven with the ability to work under minimum supervision.
- Strong technical knowledge of mill liners and grinding operations.
- Excellent communication and presentation skills for engaging customers and internal stakeholders.
- A collaborative mindset with the ability to work across teams and regions.
Why This Role Suits You
- Technical Depth: You will apply your engineering knowledge to solve real world challenges in the mining industry.
- Customer Engagement: You will build lasting relationships with clients across the Middle East and beyond.
- Global Impact: You will contribute to solutions that optimize mining operations and support sustainable productivity.
- Career Growth: You will work with a global leader that invests in employee development and innovation.
Ready to Apply?
If you possess the qualifications and drive to excel in this role, we want to hear from you. We review applications and conduct interviews on an ongoing basis, so do not delay. Join FLSmidth and become part of a team that delivers sustainable productivity solutions to the mining industry. Apply today.
How to Apply for this Publicis West Africa Job
Closing Date: 30th April 2026
NOTE:
Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.
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