Continent Tours Invites Job Applications

Continent Tours is seeking to hire a full time Senior Travel Consultant for its Accra Office. Continent Tours Ghana houses a diverse workforce in various departments.

The successful candidate must be professionally versatile in the Travel and Tourism industry including knowledge of operations and customer service.

Key Responsibilities

• Build and develop travel programs for business and leisure clients.
• Create enthralling tour programs and modify itineraries where necessary based on clients needs by diagnosing the client’s specifications.
• Update travel guides with pertinent information through research of various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Furnish clients with package prices while liaising with the Finance Department when sharing payment details.
• Keeping abreast with changing trends in the organization of travels from the onset through booking tickets, transportation, tourist attraction entrance fees and lately updated COVID protocols.
• Develop and maintain business relationships with key persons and bodies including accommodation (hotels, resorts etc.), car rental companies, ticketing agents, MICE venues etc.
• Handle unforeseen problems and complaints proactively and determine eligibility for reimbursements, travel accounts creation to track balances, reserves and carry forwards.
• Liaise with Finance Department to keep track of financial statements and documents.
• Assist with car rental, MICE, hotel reservations and proper dissemination of information between Operations and Digital Marketing Departments.

Requirements

• Proven working experience as a Travel Consultant or Tour Planner.
• Excellent knowledge of travel software (computer reservations systems, GDS systems and e-travel).
• Proficiency in English; knowledge of additional languages is an advantage.
• Must possess very strong communication skills (both verbal and written) and be able to make effective recommendations based on the client’s needs.
• Well versed in various areas of travel (Domestic, International, Leisure, Group/Individual, Business or MICE etc.).
• Ability to present, persuade, negotiate with partners or suppliers.
• Demonstrable ability to work under pressure including deadlines and timelines while remaining in a professional disposition.
• Ability to tour guide is also an added advantage.
• Outstanding organizational, time management and improvisational skills.
• Knowledgeable with IATA regulations for Travel Agents.
• Proven track record of developing and maintaining relationships and strategic partnerships
• Be conversant with bearings in at least Ghana, neighboring countries Togo, Benin extension Cote D’Ivoire.
• Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint.
• Google proficiency and versatility.

Minimum Qualification:

Degree in Tourism, Hospitality, Business Administration or related field.

Experience Level: Mid-level

Experience Years: Minimum 6 with a reputable Travel Company

Remuneration: Good Salary

Action Required:

Reply with CV and salary history to agentnews@continenttours.com

Closing Date: 31st March 2022

Candidates with domestic travel experience will be preferred.

PLEASE NOTE:

ONLY VERIFIABLE EXPERIENCED CANDIDATES NEED APPLY.

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