British Council Calls For Job Applications

By Eric Appiah

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December 20, 2025 11:12 am

British Council Calls For Job Applications

Job Title: Customer Service and Sales Officer

About the British Council

For over nine decades, the British Council has worked to foster peace and global prosperity. We build vital connections, mutual understanding, and trust between people in the United Kingdom and nations worldwide. Through education, arts, culture, and language, we create opportunities and shape brighter futures. Operating in more than 100 countries, our mission is to inspire and connect communities.

The Opportunity

We are seeking a proactive and engaging Customer Service and Sales Officer to join our team in Ghana. This dual-focus role is central to delivering an outstanding experience for our partners and customers. You will manage enquiries across all channels related to our programmes and examination services while actively driving sales to meet ambitious targets. This position is a two-year fixed-term contract based in Accra or Kumasi, offering a unique chance to contribute to our global mission.

Role Purpose

As the frontline representative of the British Council, you will ensure a seamless and positive customer journey. You will achieve sales goals by effectively managing prospective exam candidates and supporting the Exams team. Your responsibilities span the full customer lifecycle—from initial enquiry to final registration—maximizing conversion rates and identifying cross-selling opportunities. Additionally, you will support exam service delivery, ensuring efficiency and strict compliance with all policies.

Key Responsibilities

First, you will deliver consistent, high-quality customer service in line with corporate standards, handling enquiries via phone, email, and in person.
You will manage the complete sales cycle for exam services, nurturing leads and converting enquiries into confirmed registrations.
A core duty involves achieving and exceeding individual and team sales targets through effective relationship management.
Furthermore, you will maintain accurate customer records, process registrations and payments, and handle cash in accordance with audit requirements.
You will also support the logistical delivery of examinations, coordinating with the Exams team to ensure smooth operations.
Additionally, you will uphold our safeguarding policies, ensuring a secure environment for all customers and partners.
Finally, you will contribute to business development by providing market feedback and supporting promotional activities.

Essential Requirements

Excellent written and verbal English skills (minimum CEFR Level B2).
Professional fluency in French.
A Higher Diploma or equivalent professional experience.
Proven experience in a customer service and sales role.
Strong communication, problem-solving, and numerical skills.
Proficiency in IT systems; experience with a CRM is desirable.
A results-driven, resilient approach with the ability to work under pressure.
The legal right to work in Ghana and be based in Accra or Kumasi.

Equality and Safeguarding

The British Council is deeply committed to equality, diversity, and inclusion. We welcome applications from all backgrounds. We are a Disability Confident Employer and guarantee an interview to disabled applicants meeting the minimum requirements. Furthermore, we uphold the highest safeguarding standards to protect children and adults in all our work.

Application Details

Job Reference: Customer Service and Sales Officer (47597)
Pay Band: 4 H
Closing Date: 30th December 2025 (23:59 Gulf Standard Time)
Applications must be submitted in English.

How to Apply for this British Council Job

Interested candidates who meet the criteria are encouraged to apply in advance through the British Council careers portal. Avoid last-minute technical delays.

Join us in building connections and trust worldwide. Apply today to become a part of our impactful mission.

Click Here to Apply

Closing Date: 30 January 2025

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.