NCR Atleos Calls For Job Applications

March 16, 2026 11:10 am

NCR Atleos Calls For Job Applications

Professionals who excel in coordination, communication, and service operations now have an excellent career opportunity in Ghana. NCR Atleos is currently hiring a Service Planner also known as a Customer Care Center Agent to join its operational team in Accra. This role supports critical service planning activities that help financial institutions and retailers maintain reliable self service technology.

About NCR Atleos

Headquartered in Atlanta, NCR Atleos focuses on expanding financial access across the world. The company employs over 20,000 professionals who design solutions that improve banking infrastructure, strengthen operational efficiency, and increase the availability of self service systems. Through innovation and strong customer partnerships, the organization continues to support financial institutions and retail businesses globally.

Role Overview

The Service Planner plays an important role within the Customer Care Center team. This position manages the processing and execution of hardware related orders using a structured deployment process. In addition, the planner acts as a communication bridge between internal teams and field engineers to ensure service requests move forward smoothly.

Furthermore, the role requires strong organizational skills because the planner coordinates multiple service tasks at the same time. Effective communication and quick decision making therefore become essential for success in this position.

Core Responsibilities

The Service Planner will manage several operational and coordination tasks that keep deployment activities on schedule. Major responsibilities include:

Manage daily team communications through email and phone channels
Create and update service incidents while providing clear status updates to stakeholders
Maintain continuous communication with Customer Engineers regarding incident assignments and progress
Serve as a key contact point for the Customer Care Center team
Receive customer service requests and assign them to appropriate team members

Additional responsibilities also include handling deployment and service related inquiries such as:

Updates for deployment sites including installation progress, logistics, technical concerns, and training arrangements
Escalations from project stakeholders during rollout activities
Requests related to post launch system configurations and ongoing site support

Beyond service coordination, the planner will also maintain accurate records within the deployment management system. These records include status changes, communication logs, timelines, and customer contact information.

Deployment Communication and Scheduling

Another important aspect of the role involves managing communication with customers regarding deployment schedules. The Service Planner will therefore coordinate key project timelines such as:

Opening dates for deployment sites
Installation schedules
Training sessions for system users
Shipping timelines for logistics and equipment delivery

Accurate scheduling helps project teams stay aligned while also ensuring customers receive timely updates throughout the deployment process.

Additional Operational Duties

To maintain strong workflow management, the Service Planner will also:

Archive deployment related email communication in the Microsoft Outlook deployment mailbox
Send initial deployment updates and process information to customers through email or phone
Collaborate with internal teams across multiple departments
Support colleagues during busy operational periods to maintain service quality

Since service environments often change quickly, the role requires the ability to switch smoothly between routine tasks and urgent operational priorities.

Education and Experience Requirements

Candidates should meet the following qualifications:

Bachelor’s degree preferred
At least one year of experience in project administration or a similar coordination role
Strong knowledge of Microsoft Outlook, Microsoft Excel, and Microsoft Word
Experience with ServiceNow considered an advantage

Essential Skills

Successful applicants should demonstrate several professional strengths:

Clear and professional communication skills for both phone and email interactions
Strong organizational and time management abilities
Excellent attention to detail when tracking deployment activities
Self motivated mindset with the ability to work independently
Strong teamwork skills that support collaboration within a dynamic environment

Work Environment

This role requires a proactive professional who works well with limited supervision. In certain situations, additional working hours may become necessary to meet service delivery deadlines.

How to Apply for this NCR Atleos Job

Do not delay. The window is short. To submit your application, click the link below and complete all relevant fields on the online application form. Make sure your details are accurate and your experience shines through.

Click Here to Apply

Closing Date: 31 March 2026

Take charge of production. Apply today and become the engineer who keeps Kasapreko running.

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.