January 28th, 2020 at 03:03 pm
Purpose of the role:
As a Youth Hub Assistant, you will join a strong team of motivators who view innovation and skills building as a way to unlock the ideas of young people through youth-centred design, and creating the right conditions for innovation to flourish. You will provide administrative and operational support across a wide range of Hub activities including events, training, and front desk management. You will deploy your excellent human relations and communication skills to welcome and manage Hub guests positively, and execute all tasks to the highest quality standards. If you are passionate about youth innovation, believe in the potential of social innovation, and enjoy working in a fast-paced and creative organisation, then we would love to hear from you.
Responsibilities:
Serve as the first point of contact at the Hub; maintain a web-based attendance register; welcome and register guests, as well as facilitate ‘lightning’ orientation sessions for young people accessing Hub services, ensuring that they are aware of all policies and procedures they need to adhere to
Coordinate front-desk activities, including distributing correspondence and redirecting phone calls; anticipate and handle any guest requests and satisfy their needs within acceptable guideline
Person specification:
Office Experience – scheduling, telephone skills, typing, documentation skills, meeting planning, verbal communication, written communication, administrative writing skills
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. multifunction printer, copier, scanner)
Professional attitude, pleasant personality and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise; dependability; attention to detail
Multitasking, stress and time-management skills; the ability to prioritise tasks and pay attention to detail; ability to be flexible and be willing to assume a range of unanticipated assignments
Customer service experience
Experience in working with young people in a youth club or community centre setting
Experience in coordinating service delivery and promoting services
The ability to engage young people and seek feedback
Fluency in English required, alongside Twi, Ga and/or Ewe
Salary & benefits:
Competitive salary structure
Accra Cost of Living allowance
13th month salary
SSNIT contributions
Medical and dental cover
Group Personal Accident cover
Time off in lieu (TOIL)
Annual leave
Sick leave
Parental leave (maternal and paternal)
2 weeks Christmas and New Year break
Professional development initiatives
How to apply:
Please submit a one-page motivation letter and an updated CV to jobs@yesghana.org Please use Youth
Hub Assistant as the subject line of your email. Be sure to highlight in the motivation letter how
specifically you meet the qualifications, skills and experience requirements for this role. Due to
capacity constraints, only shortlisted applicants will be contacted.
Applications will be reviewed on a rolling basis until Sunday, 9th February 2020.