Youth Hub Assistant job- Ghana

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Purpose of the role:
As a Youth Hub Assistant, you will join a strong team of motivators who view innovation and skills building as a way to unlock the ideas of young people through youth-centred design, and creating the right conditions for innovation to flourish. You will provide administrative and operational support across a wide range of Hub activities including events, training, and front desk management. You will deploy your excellent human relations and communication skills to welcome and manage Hub guests positively, and execute all tasks to the highest quality standards. If you are passionate about youth innovation, believe in the potential of social innovation, and enjoy working in a fast-paced and creative organisation, then we would love to hear from you.

Responsibilities:
 Serve as the first point of contact at the Hub; maintain a web-based attendance register; welcome and register guests, as well as facilitate ‘lightning’ orientation sessions for young people accessing Hub services, ensuring that they are aware of all policies and procedures they need to adhere to
 Coordinate front-desk activities, including distributing correspondence and redirecting phone calls; anticipate and handle any guest requests and satisfy their needs within acceptable guideline

Person specification:
 Office Experience – scheduling, telephone skills, typing, documentation skills, meeting planning, verbal communication, written communication, administrative writing skills
 Proven work experience as a Receptionist, Front Office Representative or similar role
 Proficiency in Microsoft Office Suite
 Hands-on experience with office equipment (e.g. multifunction printer, copier, scanner)
 Professional attitude, pleasant personality and appearance
 Solid written and verbal communication skills
 Ability to be resourceful and proactive when issues arise; dependability; attention to detail
 Multitasking, stress and time-management skills; the ability to prioritise tasks and pay attention to detail; ability to be flexible and be willing to assume a range of unanticipated assignments
 Customer service experience
 Experience in working with young people in a youth club or community centre setting
 Experience in coordinating service delivery and promoting services
 The ability to engage young people and seek feedback
 Fluency in English required, alongside Twi, Ga and/or Ewe

Salary & benefits:
 Competitive salary structure
 Accra Cost of Living allowance
 13th month salary
 SSNIT contributions
 Medical and dental cover
 Group Personal Accident cover

 Time off in lieu (TOIL)
 Annual leave
 Sick leave
 Parental leave (maternal and paternal)
 2 weeks Christmas and New Year break
 Professional development initiatives

How to apply:
Please submit a one-page motivation letter and an updated CV to [email protected] Please use Youth
Hub Assistant as the subject line of your email. Be sure to highlight in the motivation letter how
specifically you meet the qualifications, skills and experience requirements for this role. Due to
capacity constraints, only shortlisted applicants will be contacted.
Applications will be reviewed on a rolling basis until Sunday, 9th February 2020.

NOTE:

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