January 18th, 2024 at 12:55 am
Ways For Applicants to Contact IRCC About Application Updates | Canada Immigration Guide
Applicants have several viable ways to contact IRCC about application updates and other concerns. When candidates go through the Canadian immigration application procedure, they may encounter processing delays. Despite various initiatives by IRCC to minimize processing times, waiting durations have generally been greater.
How candidates can contact IRCC concerning application updates
However, there are legitimate avenues for applicants to raise their application problems with the IRCC. Previously, these pathways have proven favorable for previous candidates.
IRCC’s Client Support Center
Currently, IRCC’s Client Support Center handles a large number of applications across multiple platforms. According to the most recent available data, between April and October 2022, IRCC handled a total of 8.3 million questions via phone or email. Approximately 6.6 million inquiries were received over the phone, with 1.5 million sent via email. In the future, this figure will only rise.
The webform
IRCC employs its Webform, a digital form, to respond to the applicant’s specific application questions. This type of channel is intended specifically for those who want to inquire about an application they have submitted. Essentially, this might be about delayed application processing or updating the most recent information within an application. Additionally, the following applicants are eligible to use the form:
- Those wishing to update, add, or modify their representational usage in an application must provide supporting documentation.
- Applicants who require urgent processing or replacement of PR cards. However, they must meet certain conditions.
- Those who want to tell IRCC about technical issues with their online services.
IRCC often takes roughly 30 days to respond via this digital channel. However, the complexity of the request and whether they require more information from the applicant will determine how long it will take the department to respond. IRCC only responds to your inquiry if your application is within the usual processing time. Furthermore, it will take at least five days for IRCC to update the application using the Webform information input.
Correspondence via Email
Applicants can contact IRCC via email for general or technical inquiries. Usually, IRCC recommends that applicants visit its official inquiries online before contacting the immigration service via email. If candidates do not receive a response to their online query, they may contact IRCC via email.
Essentially, this internet chat channel is a regular method for scammers to trick newbies into disclosing personal information. These might include bank details, and scammers could pretend to be from the IRCC. However, to be secure, candidates must remember that IRCC would never require specific facts from them by email, such as the following:
- Basic information to confirm the personal information they provided on their application form.
- Credit card or banking information for payment by email.
- Exchange any type of immigration paperwork, including visas, certifications, and permits.
- Special offers, limited-time promotions, and even cash deals for visas, permits, or Canadian citizenship.
In addition, IRCC may take at least two days to respond to your email inquiries. Additionally, depending on their particular circumstances, this digital medium will limit their ability to respond via email.
Phone: Another way to contact IRCC regarding application updates.
The IRCC can only be reached via phone as the final option. On the other hand, this choice will only be accessible to people living in Canada. There are two phone lines in the department; one of them is operated by humans, while the other is automated. There are a variety of criteria and availability levels for both of these.
The Client Support Center Agent is available to be reached by applicants from Canada between the hours of 8:00 AM and 4:00 PM, Monday through Friday. This is the phone line that receives calls from people. Applicants can receive assistance with both general and particular individual inquiries through this type of line, which is available in both English and French.
Remember that client assistance representatives are not authorized to make decisions about applications; this is something that new immigrants should bear in mind. In addition, they are unable to expedite the application process since your case does not fall under the category of urgent processing.
On the other hand, automated telephone services are accessible at any time of the day or night, seven days a week. In addition, applicants can see the status of their application as well as information that they have already supplied on the IRCC program.
Newcomers in Canada can contact IRCC at 1-888-242-2100. This applies to both lines.
GCMS Notes:
Global Case Management System. Notes are documents stored in IRCC’s universal software system. They serve to store and process applications that the IRCC receives.
The program contains these GCMS notes saved by immigration authorities when processing an application. The software automatically stores these notes, and they are also saved by default.
GCMS remarks offer applicants with vital information on the following:
- A specific application and the information connected with it. This comprises the date the application was received, the date IRCC authorities opened it, the code of the immigration officer reviewing the application, the application status, and the reason for it.
- IRCC collected all information regarding the application.
- Information is sent to IRCC by a third-party representative.
GCMS notes fall within the category of Access to Information and Privacy requests. The Canadian government uses ATIPs to gather information about Canadians and people who live in Canada. Furthermore, the Canadian government has a 30-day response deadline for the ATIP request. However, IRCC may answer that it needs more time to process the request.
On the other hand, if candidates outside of Canada desire to apply for these GCMS notes, they must have a link with a representative and be:
- Canadian citizenship holders
- permanent residents
- individuals or organizations based in Canada
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