October 8th, 2021 at 04:45 am
Company Description
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries.
The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
Job Description
This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.
Duties and Responsibilities
- Provide telephonic and face to face service to customers and intermediaries.
- Delivers on daily production standards and adheres to service and quality standards.
- Adheres to business, process and compliance rules
- Builds and maintains relationships with other departments, intermediaries and sales advisors.
- Manages customer relationships in person or telephonically.
- Performs quality checks on own work and adheres to service and quality standards.
- Makes increased contributions by broadening individual skills and collaborates effectively with others to achieve personal results.
- Informs clients of requirements, procedures and provides input to other areas such as client feedback or queries.
- Performs general office administration such as follow-ups, client callbacks and policy changes.
- Manages and resolves customer complaints and queries.
Competencies
- Innovative and Analytical
- Collaboration
- Execution
- Initiating Action/Proactive
- Customer Relations/Relationship Management
Qualifications, Skills and Experience Required
- Previous experience in a similar role is beneficial
- Minimum of a Tertiary Degree from an accredited University.
Method Of Application
Click here to read more and apply
Closing Date: 14th October 2021