New Job Opportunity at The Kranoc Group

March 17, 2026 1:31 pm

New Job Opportunity at The Kranoc Group

POSITION: Customer Service & Administrative Officer

Do you thrive on helping others plan their perfect getaway? Are you organized, professional, and ready to support clients as they navigate travel bookings, visas, and tour packages? The Kranoc Group, a dynamic travel and tour firm, seeks a Customer Service and Administrative Officer to join their team. This role places you at the heart of the action, where you will deliver exceptional service while ensuring smooth office operations. If you possess a passion for travel and a knack for administration, this opportunity deserves your attention.

Why The Kranoc Group

The travel industry connects people with experiences that last a lifetime. The Kranoc Group understands this deeply. As a growing firm, we pride ourselves on offering personalized service, expert advice, and seamless travel arrangements. When you join our team, you become part of a culture that values professionalism, integrity, and customer satisfaction. You will work alongside experienced colleagues who share your enthusiasm for exploration and hospitality. Moreover, you will develop skills in ticketing, visa processing, and client relations that open doors throughout the tourism sector.

The Opportunity: Customer Service & Administrative Officer

In this role, you will serve as the face of The Kranoc Group. You will handle client inquiries, coordinate bookings, manage documentation, and maintain professional front office operations. Your dual focus on customer service and administration ensures every client interaction leaves a positive impression while the office runs efficiently behind the scenes.

What You Will Do

Your responsibilities span client engagement, administrative support, and operational coordination. Here is a detailed look at your daily tasks:

Deliver Exceptional Client Service

You will serve as the first point of contact for walk in clients, phone inquiries, and email correspondence. Your warm welcome sets the tone for every interaction.
Providing accurate information on travel packages, flight bookings, hotel reservations, visa requirements, and tour services builds trust and confidence.
Handling client complaints and resolving issues promptly and professionally turns challenges into opportunities.
Following up on inquiries, quotations, and bookings ensures conversion and lasting customer satisfaction.
Assisting clients with completing booking forms and required documentation streamlines their experience.

Promote and Build Relationships

You will promote company services, special travel deals, and promotional packages to drive sales.
Maintaining strong customer relationships encourages repeat business and valuable referrals.

Manage Front Office Operations

You will oversee front office operations and ensure a professional office environment that reflects our brand.
Maintaining proper filing systems, both electronic and hard copy, keeps bookings, invoices, client records, and correspondence organized and accessible.

Support Administrative Functions

Preparing quotations, invoices, receipts, and official letters requires accuracy and attention to detail.
Recording daily sales transactions and supporting the accounts department when needed ensures financial clarity.
Scheduling meetings, appointments, and staff activities keeps the team coordinated and productive.
Coordinating courier services and document submissions to embassies and partners facilitates smooth visa and travel processes.
Maintaining office supplies inventory and liaising with vendors prevents interruptions.
Assisting in preparing operational and sales reports provides valuable insights for management.

What You Bring to the Role

We seek a candidate with a blend of education, experience, and personal qualities. Here are the qualifications and attributes you need:

Education and Experience

You hold a minimum of a Diploma or Bachelor’s Degree in Business Administration, Hospitality, Tourism, or a related field.
You possess 1 to 3 years of experience in customer service or travel agency operations.
Good knowledge of travel processes, including ticketing, hotel reservations, and visas, guides your client interactions.
Proficiency in Microsoft Office Suite enables efficient documentation and communication.

Core Competencies

Excellent customer service orientation drives your daily interactions.
Strong organizational skills keep multiple tasks on track.
Attention to detail ensures accuracy in bookings, documents, and records.
Good verbal and written communication allows clear expression with clients and colleagues.
Problem solving ability helps you navigate challenges creatively.
Confidentiality and integrity protect sensitive client information.
Teamwork and collaboration contribute to a positive work environment.

Personal Attributes

Professional appearance and strong work ethics reflect our brand values.
Ability to multitask and work under pressure keeps you effective during busy periods.

Location: This position is based in Accra, placing you at the center of Ghana’s vibrant travel industry.

Why You Should Apply

This role offers several advantages for the right candidate:

Industry Exposure: You gain hands on experience in ticketing, visas, and tour operations.
Client Interaction: You build relationships with diverse clients seeking memorable experiences.
Skill Development: You enhance your administrative, communication, and problem solving abilities.
Team Environment: You work alongside supportive colleagues who share your passion.
Career Foundation: You build a resume that opens doors throughout the tourism and hospitality sector.

How to Apply for this Job Opportunity at The Kranoc Group

Ready to shape memorable journeys for clients across Ghana and beyond? Follow these steps to submit your application:

Prepare your Curriculum Vitae in PDF format. Highlight your education, relevant experience, and key competencies.
Ensure your CV reflects your qualifications in business administration, hospitality, or tourism, along with your customer service background.
Send your PDF CV via email to: recruitment@thekranocgroup.com
Include a brief note in your email introducing yourself and expressing your interest in the Customer Service and Administrative Officer role.

Important Reminders

Deadline: Submit your application on or before 18th March 2026. Late submissions will not receive consideration.
Format: Send your CV as a PDF file only. Other formats may not open correctly.
Shortlisting: Only shortlisted candidates will receive contact for interviews.
No Fees: The Kranoc Group does not charge any application or recruitment fees. Beware of anyone asking for money.

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.