New Job Advertisement at Mazars Advisory

May 10, 2026 12:35 pm

New Job Advertisement at Mazars Advisory

POSITION: Customer Service Representative

Mazars Advisory is seeking a Customer Service Representative to join our team. If you hold an HND or Bachelor’s degree in Communications, Marketing, Business Administration, or a related field, bring two to three years of experience, and possess strong phone contact handling skills, this role offers the opportunity to deliver exceptional service while contributing to business growth.

Why Mazars Advisory?

Mazars Advisory is a trusted name in professional services, known for integrity, accuracy, and client centric solutions. We believe that every customer interaction builds or erodes trust, so we invest in representatives who can listen actively, communicate clearly, and go the extra mile. As a Customer Service Representative, you will not simply answer calls; you will identify customer needs, resolve complaints, keep accurate records, and even generate sales leads. Your ability to multitask, prioritize, and adapt to different personalities will directly impact customer satisfaction and team performance.

Your Mission

You will manage a large volume of incoming phone calls, handling everything from routine inquiries to complex complaints. You will also generate sales leads, identifying opportunities to introduce customers to additional services. Your focus will remain on building sustainable relationships and trust with customer accounts through open, interactive communication. Keeping records of interactions, processing accounts, and filing documents will keep our systems organized and audit ready.

Key Responsibilities

Your role spans customer support, lead generation, record keeping, complaint resolution, and quota achievement. Here is what you will tackle:

Call Handling & Lead Generation

You will manage a large volume of incoming phone calls, answering promptly and professionally.
Generating sales leads by identifying customer needs and matching them with Mazars services.

Customer Satisfaction & Relationship Building

You will identify and assess customer needs to achieve satisfaction, asking questions to uncover the real issue.
Building sustainable relationships and trust with customer accounts through open, interactive communication.

Record Keeping & Documentation

You will keep records of customer interactions, process customer accounts, and file documents accurately.
Following communication procedures, guidelines, and policies keeps every interaction consistent.

Complaint Resolution

You will handle customer complaints, provide appropriate solutions and alternatives within time limits.
Following up to ensure resolutions stick prevents repeat issues and builds loyalty.

Accuracy & Quotas

You will provide accurate, valid, and complete information by using the right methods and tools.
Meeting personal and customer service team sales targets and call handling quotas demonstrates your contribution.

Going the Extra Mile

You will take the extra mile to engage customers, turning routine calls into positive experiences.

What You Bring to the Role

Qualifications & Experience

A minimum of an HND or Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.
At least two to three years of working experience.
Proven customer support experience or experience as a client service representative.
A track record of over achieving quota, showing you can deliver results.

Technical & Communication Skills

Strong phone contact handling skills and active listening, so customers feel heard.
Familiarity with CRM systems and practices, enabling efficient record keeping.
Excellent communication and presentation skills for clear, professional interactions.

Personal Attributes

Customer orientation with the ability to adapt and respond to different types of characters.
Ability to multitask, prioritize, and manage time effectively, juggling calls, records, and follow ups.
Problem solving mindset to find solutions when customers are upset or confused.
Resilience to handle difficult calls without taking frustration personally.
Team spirit to support colleagues when call volumes spike.

Why This Role Suits You

Variety: You will handle calls, generate leads, resolve complaints, and keep records. No two days look the same.
Impact: Your work directly affects customer satisfaction, retention, and revenue through lead generation.
Growth Potential: Mazars Advisory offers professional development for representatives who exceed targets.
Skill Building: You will strengthen your active listening, CRM proficiency, and complaint resolution abilities.

Key Details to Remember

Role: Customer Service Representative
Company: Mazars Advisory
Focus: Inbound calls, lead generation, complaint resolution, record keeping
Targets: Personal and team sales quotas plus call handling quotas

How to Apply for this Job at Mazars Advisory

If you possess the qualifications and drive to excel as a Customer Service Representative, we want to hear from you. Follow these steps to submit your application:

Prepare your updated Curriculum Vitae highlighting your customer service experience, quota achievement, and CRM familiarity.
Ensure your CV reflects your phone handling skills and ability to multitask.
Send your CV to: mazars501@gmail.com

Closing Date: 30th May 2026

Do not wait. This is your chance to join Mazars Advisory and become the voice of trust for customers across Ghana. Apply today and start turning calls into lasting relationships. We look forward to hearing from you.

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.