New Career Opportunity at AutoShack Ghana

May 3, 2026 12:24 pm

New Career Opportunity at AutoShack Ghana

AutoShack Ghana is seeking a Service Advisor to join our dynamic automotive team. If you possess proven customer service experience, a valid driver’s licence, and the ability to manage multiple jobs in a fast paced workshop, this role offers the opportunity to become the vital link between our customers and our skilled technicians.

Why AutoShack Ghana?

AutoShack Ghana stands as a premium, trusted, and rapidly growing automotive solutions provider. We offer vehicle fleet management, vehicle sourcing, advanced diagnostics and repair, and equipment acquisition. Our reputation rests on transparency, professionalism, and technical excellence. As a Service Advisor, you will not simply schedule appointments; you will shape the entire customer experience from intake to vehicle delivery. Moreover, you will join a company that values work life balance, offers generous annual leave, and provides employer paid SSNIT.

Your Mission

You will serve as the primary point of contact between customers and our workshop. Your role starts with understanding customer concerns and ends with a smooth, transparent vehicle delivery. In between, you will coordinate with technicians, manage repair timelines, communicate quotations clearly, handle invoicing, and maintain accurate service records. Your ability to listen, translate, and follow through will directly impact customer satisfaction and workshop efficiency.

Key Responsibilities

Your role spans customer engagement, workshop coordination, administration, and systems management. Here is what you will tackle:

Customer Service & Communication

You will deliver excellent customer service, managing client relationships with professionalism and empathy.
Accurately capturing customer concerns and translating them into clear job instructions ensures technicians start with the right information.
Communicating technical information, quotations, and timelines in a customer friendly manner builds trust and reduces anxiety.

Workshop Coordination

You will coordinate vehicle inspections, diagnostics, and repair timelines with technicians, keeping work flowing efficiently.
Managing multiple jobs simultaneously in a fast paced workshop environment requires organization and calm under pressure.
Tracking job progress and providing timely updates to customers demonstrates respect for their time.

Administration & Financial Handling

You will handle invoicing, payments, and maintain accurate service records, ensuring financial clarity for every transaction.
Using database and CRM systems to manage customer and vehicle information keeps our records organized and accessible.
Working with inventory management systems to confirm parts availability and support ordering processes prevents delays.

What You Bring to the Role

We are looking for a candidate with the right experience, knowledge, and technical skills. Here is what you need:

Experience & Knowledge

Proven experience in customer service, front desk operations, or service advisory roles. Automotive experience gives you a distinct advantage.
Proven knowledge of basic automotive systems and repair processes, enabling you to speak credibly with both customers and technicians.

Technical Skills

Proficiency in Microsoft Office and digital tools such as Google Workspace.
Ability to use database, CRM, and inventory management systems effectively.
A valid driver’s licence is mandatory, as you may need to move vehicles within the workshop or understand driving related concerns.

Personal Attributes

Excellent communication skills, both verbal and written.
Strong organizational abilities to juggle multiple jobs without dropping details.
A customer first mindset that prioritizes transparency and professionalism.
Calmness under pressure and the ability to adapt when priorities shift.

What We Offer

Competitive salary that recognizes your skills and contribution.
Generous annual leave and off time to recharge and maintain balance.
Employer paid SSNIT providing security for your future.
Great work life balance because we believe happy team members deliver better service.

Why This Role Suits You

Customer Impact: You will directly shape how clients experience our workshop, turning stressful repairs into smooth, transparent processes.
Operational Variety: No two days look the same. You will handle customer concerns, workshop coordination, invoicing, and systems management.
Growth Potential: AutoShack Ghana is rapidly growing, offering opportunities for advancement as we expand our services.
Supportive Environment: You will work alongside skilled technicians and a management team that values professionalism and work life balance.

How to Apply for this Career Opportunity at AutoShack Ghana

If you possess the qualifications and drive to excel as a Service Advisor, we want to hear from you. Follow these steps to submit your application:

Prepare your updated Curriculum Vitae highlighting your customer service experience, automotive knowledge, and technical skills.
Ensure your CV reflects your valid driver’s licence and any relevant systems experience.
Send your CV to: hr@autoshackghana.com

Closing Date: 30th May 2026

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.