MTN GlobalConnect is looking for qualified and experienced persons to fill in the following vacant positions.
1 . Engineer: IT Application (CRM)
- Analyse impact of incidents and provide feedback to affected users or business area
- Coaching one to one to Sales, Commercial, Technical, Finance and all the relevant functions on their BAU tasks using the MTNGC platforms
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2 . Engineer: IT Application (Billing)
- Interacts with other groups and communicate with end-users and other stakeholders to provide timely and accurate information and status.
- Act with a sense of urgency and professionalism to internal and external inquiries via email and phone.
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3 . Service Process and Reporting
- Ability to work effectively with multiple stakeholders in a multi-cultural environment
- Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
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4 . Manager: Quality and Performance
Required to, manage workloads, and prioritize work across the team as well as develop the quality and performance organization within Kenya.
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Messaging support engineer will form part of an MTN GC technology operation organization team responsible for resolving or escalating Messaging applications and infrastructure issues. This candidate will provide Level 1 infrastructure support to the business performing root cause analysis and suggest improvement plans where required.
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6 . Engineer: IT Infrastructure
IT infrastructure support engineer will form part of an MTN GC technology operation organization team responsible for resolving or escalating IT applications and infrastructure issues. This candidate will provide Level 1 infrastructure support to the business performing root cause analysis and suggest improvement plans where required.
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7 . Engineer: Roaming and Signaling
Roaming/Signaling support engineer will form part of an MTN GC technology operation organization team responsible for resolving or escalating Roaming/Signaling applications and infrastructure issues. This candidate will provide Level 1 infrastructure support to the business performing root cause analysis and suggest improvement plans where required.
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Voice support engineer will form part of an MTN GC technology operation organization team responsible for resolving or escalating Voice routing and infrastructure issues. This candidate will provide Level 1 infrastructure support to the business performing root cause analysis and suggest improvement plans where required.
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9 . Service Desk Monitor Support
The Service Desk Monitor Support will provide support for the ICT infrastructure including vendor escalation, take inbound calls and provide 1st line support for incident / requests raised.
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The role will be responsible for the development and implementation of Service Management processes for GlobalConnect Customers, providing them with regular reporting and ensuring that performance of Services provided exceeds the SLAs committed to them.
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How to apply
Interested applicants should click on any of the positions above to read more and apply.
Closing Date : 30th Jan. 2022