Latest Job Posting at Plato Consult
Job Description
A reputable multinational company is looking for qualified and experienced individuals to fill the position of Customer Relations Analyst.
JOB PURPOSE
The successful applicant will provide bespoke incident/problem management for assigned accounts in accordance with an agreed-upon sales plan and annual revenue, profitability, and customer satisfaction goals.
The position reports to the Customer Relationship Manager.
Role-specific
- Assists the Customer Relations Manager with designing operating procedures and processes for organizing, updating, and resolving service incidents/problems on accounts.
- Collaborates with the customer satisfaction survey group to identify important customer service concerns, and then works with the customer to define the issues.
- Creates a service development strategy to address the client’s most pressing service issues and agrees on it with the customer.
- Manages the implementation of the service development plan by coordinating the work of numerous support groups throughout the organisation.
- Agrees on a set of performance KPI targets and measurements for service development plan implementation; routinely assesses and reports progress to the account manager, customer care expert, and the customer.
Required Skill or Experience
- A bachelor’s degree in business administration or a closely connected discipline.
- A minimum of three years experience in customer service or account management in the telecoms industry.
- Project management and ITIL.
- SINGLE PERSON
- Excellent interpersonal and communication abilities.
- Strong organizational skills and the capacity to prioritize tasks.
- Professional, adaptable, and team-oriented.
- Effective relationship-building skills.
- Excellent communication and presenting skills.
How to Apply for this Job Posting at Plato Consult
Please email CVs to: cv.platogh@gmail.com.
Closing Date: August 17, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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