Kempinski Hotels Calls For Job Applications

March 9, 2026 11:15 am

Kempinski Hotels Calls For Job Applications

Kempinski Hotels is synonymous with European luxury and exceptional service. We create unforgettable experiences for discerning travelers from around the globe. Consequently, every interaction matters. Every phone call shapes a guest’s perception. We are currently seeking a friendly, attentive, and polished Telephone Operator to join our team in Accra.

This is not a typical call center role. You will be the voice of Kempinski. Also, you will handle incoming calls with care and efficiency, connect guests to the right extensions, and manage requests with precision. You will work according to the highest Kempinski and LQA standards. If you have a customer service mindset, excellent communication skills, and a passion for luxury hospitality, we want to hear from you.

Responsibilities

As our Telephone Operator, you will manage all incoming calls originating from within and outside the hotel. You will answer questions, take messages, handle wake-up calls, and assist with guest requests. In emergency situations, you will become the communication center for the entire hotel. Your calm professionalism will reassure guests and colleagues alike.

Your core responsibilities will include:

Guest Communication & Assistance

Answer Calls with Care: You will answer all incoming calls efficiently and in a friendly, caring manner according to Kempinski standards. You will be the welcoming voice of the hotel.
Connect Calls Accurately: You will direct calls to the appropriate extensions quickly and correctly. You will ensure guests reach the right person without frustration.
Take Accurate Messages: You will write down messages for guests precisely and deliver them in a timely manner. You understand that a missed message can mean a missed opportunity.
Handle Guest Requests: You will respond to all guest questions and requests with warmth and efficiency. You will provide information, assist with outside calls, or refer matters to the relevant person when needed.
Manage DND and Confidentiality: You will handle requests for Do Not Disturb and confidential status with discretion. You respect guest privacy completely.

Wake-Up Call Management

Handle Personal Wake-Up Calls: You will manage individual wake-up call requests according to LQA standards. You will ensure guests wake up on time, every time.
Coordinate Group Wake-Up Calls: You will handle automatic wake-up call requests for group and crew guests efficiently. You will manage high-volume periods smoothly.

Billing & Technical Monitoring

Record All Calls: You will keep a complete record of each Domestic Direct Dial (DDD) and International Direct Dial (IDD) call. Accuracy is essential.
Coordinate with Front Office: You will work with front office reception to ensure all telephone charges are billed and collected from guests correctly.
Monitor TV and Music Channels: You will oversee TV channels and music in outlets and public areas. You will ensure smooth and proper functioning at all times.

Emergency Communication

Serve as Communication Center: In case of emergency, you will handle all communications for the hotel. You will be a calm, reliable source of information and coordination.
Follow Emergency Procedures: You will know emergency protocols thoroughly and execute them precisely when needed.

Knowledge & Workspace Management

Stay Informed: You will keep abreast of the telephone directory, new staff and leavers, emergency procedures, special promotions, and general hotel product knowledge. You will always have the answers.
Maintain a Neat Workspace: You will keep your working area tidy and organized at all times. You take pride in your environment.

Skills, Qualifications & Experience Required

We are looking for someone with a natural service orientation and a voice that conveys warmth. You must be attentive, organized, and able to handle multiple tasks with grace.

To excel in this role, you will need:

Qualifications & Experience

An HND in Hospitality Management or a related field.
At least one year of experience in a customer service-oriented position. Hospitality experience is a strong advantage.
Basic knowledge of Hotel Business Operations.
Good working knowledge of Microsoft Office Applications.
Knowledge of Opera PMS is highly desirable.

Core Skills & Attributes

Excellent oral and written communication skills. Your voice is your instrument.
Strong listening skills. You hear what guests say and what they might not say.
The ability to listen attentively and speak clearly, even under pressure.
A customer service orientation that shines through in every interaction.
Teamwork and cooperation. You work well with colleagues across departments.
Cross-cultural sensitivity. You interact comfortably with guests from around the world.
Strong interpersonal skills and unwavering integrity.

Kempinski Core Values

To fill this position, you must identify with the Kempinski core values. You should be especially:

People Oriented: You genuinely enjoy interacting with and helping others.
Passionate for European Luxury: You appreciate the standards and traditions of luxury hospitality.
Entrepreneurial: You think proactively and look for ways to improve.
Straightforward: You communicate honestly and directly.

Why You Will Thrive at Kempinski

This is more than a job. It is an opportunity to grow with a world-class luxury brand.

Prestigious Brand: You will represent one of the world’s oldest and most respected luxury hotel groups.
Professional Environment: You will work to the highest international standards (LQA and Kempinski).
Career Foundation: This role provides excellent grounding for growth within hotel operations.
Supportive Team: You will join a team that values collaboration and mutual support.
Global Standards, Local Heart: You will deliver world-class service while connecting with guests in Accra.
Develop Valuable Skills: You will build communication, crisis management, and hospitality expertise.

Ready to Be Our Voice?

If you have the warm, professional demeanor and customer service focus we need, we invite you to apply.

How to Apply for this Kempinski Hotels Job

Please submit your CV and a brief cover letter through the official Kempinski careers portal or via the recruitment email specified in the original job posting.

Click Here to Apply

Closing Date: The deadline for applications is the 30th of March, 2026.

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.