Job Opening at Process & Plant Automation Ghana Ltd

February 23, 2026 11:08 am

Job Opening at Process & Plant Automation Ghana Ltd

POSITION: Smart Home Retail Assistant

Are you passionate about technology and customer engagement? Process & Plant Automation Ghana Ltd is seeking a motivated Smart Home Retail Assistant to support its expanding smart home product portfolio. This role offers an exciting opportunity to work directly with innovative automation technologies while helping customers transform their homes with modern smart solutions.

If you enjoy sales, technology demonstrations, and delivering excellent customer experiences, then this position will allow you to build both technical and retail expertise in a fast-growing industry.

Role Overview

The Smart Home Retail Assistant will support daily showroom operations while actively promoting smart home devices to walk-in and online customers. In addition, the role focuses on product demonstrations, sales processing, stock coordination, and after-sales support. You will also contribute to retail growth by maintaining engaging product displays and strengthening customer relationships.

Furthermore, this position requires strong communication skills, technical curiosity, and a proactive sales mindset.

Key Responsibilities

Retail Sales and Customer Engagement

You will play a frontline role in interacting with customers and guiding them through smart home solutions. Your responsibilities include:

Welcome and assist walk-in and online customers professionally
Demonstrate smart home devices such as sensors, cameras, switches, hubs, and smart lighting systems
Explain product features, compatibility, and benefits clearly
Recommend products based on customer needs and budget
Upsell and cross-sell complementary devices to increase sales value
Support monthly showroom sales targets

Product Knowledge and Demonstration

To succeed in this role, you must continuously strengthen your understanding of smart technologies. Therefore, you will:

Maintain working knowledge of WiFi-enabled automation, Zigbee systems, and smart home platforms
Stay updated on new product releases and promotions
Set up and maintain functional demo units within the showroom
Guide customers through basic installation steps and mobile app configuration

Stock and Inventory Support

Accurate stock control ensures smooth retail operations. As part of your duties, you will:

Monitor stock levels and report shortages promptly
Assist with stock receiving, labeling, and shelf arrangement
Reconcile physical stock with ERP records
Maintain clean and visually appealing product displays

Sales Administration

In addition to customer interaction, you will support transaction processing and documentation by:

Processing sales through POS or ERP systems
Issuing invoices and receipts accurately
Maintaining daily sales records
Supporting warranty documentation and product return procedures

Customer Service and After-Sales Support

Excellent service builds long-term customer trust. Therefore, you will:

Respond to customer inquiries and resolve basic complaints
Escalate technical issues to the technical support team when necessary
Assist with warranty claims and product returns
Follow up with customers to ensure satisfaction

Showroom Presentation and Brand Support

You will also represent the company brand through professional presentation and organized displays by:

Maintaining showroom cleanliness and product arrangement
Ensuring demo devices remain functional and powered
Supporting promotional events and product activation campaigns

Health, Safety, and Compliance

The role requires adherence to company operational standards. You will:

Follow all HSE-Q procedures and safe work practices
Identify hazards and support risk assessments
Ensure proper use of tools and equipment

Qualifications and Experience

Candidates should meet the following requirements:

Diploma or Bachelor’s degree in Electrical Engineering, IT, Marketing, Business Administration, or related field (preferred)
1–3 years of experience in retail sales, electronics sales, or smart home/ICT environments
Experience using POS or ERP systems will be an advantage

Required Skills

Successful candidates should demonstrate:

Basic knowledge of IoT and smart home technologies
Strong communication and customer service skills
Sales-driven and target-oriented mindset
Effective product presentation abilities
Basic technical troubleshooting skills
Strong organizational and attention-to-detail skills

How to Apply for this Job at Process & Plant Automation Ghana Ltd

Interested and qualified candidates should send their CV or Resume to: jobs@automationghana.com

Application Deadline: 6th March 2026. Only shortlisted applicants will be contacted.

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.