Exciting Career Opportunity at Old Mutual

By Eric Appiah

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December 3, 2025 11:05 am

Exciting Career Opportunity at Old Mutual

Job Title: Policy Administration Specialist – Corporate Unit

Job Description

Old Mutual stands as a trusted leader in financial services across Africa, dedicated to securing futures and empowering growth. Our Corporate Unit plays a critical role in managing high-value client relationships and complex insurance portfolios. We are seeking a meticulous and proactive Policy Administration Specialist to ensure seamless policy servicing, client communication, and efficient back-office operations.

This role is ideal for a detail-oriented professional who excels in process management and client support. You will be a key link between our corporate clients, brokers, and internal teams, ensuring all policy transactions are handled accurately and promptly to uphold our service excellence standards.

Key Responsibilities

Your role will encompass a diverse range of administrative and client-focused tasks:

Send renewal notices to existing corporate clients three months before their policy renewal date.
Process and settle all eligible claims within 72 hours of receiving complete documentation.
Prepare and deliver policy documents to both new and existing clients efficiently.
Build and maintain effective working relationships with clients, broking firms, and internal stakeholders.
Assist in compiling accurate data for internal and external audit requirements.
Ensure strict adherence to all business processes and compliance regulations.
Gather and analyze operational data to recommend process improvements.
Support department initiatives and contribute to cross-functional projects as needed.
Serve as a point of contact for client requirements, procedures, and general inquiries.
Manage client complaints and policy-related queries to ensure timely resolution.
Support the company’s persistence improvement goals through diligent policy management.
Respond to client requests, information queries, and policy changes within agreed timelines.
Prepare premium quotations and deliver them to clients with a 24-hour turnaround.

Required Skills and Competencies

Collaborates: Works effectively with team members and cross-functional units.
Communicates Effectively: Demonstrates clear and professional verbal and written communication.
Drives Results: Maintains focus on achieving key performance targets and deadlines.
Ensures Accountability: Takes ownership of tasks and delivers on commitments.
Plans and Aligns: Organizes work effectively and prioritizes tasks to meet objectives.
Tech Savvy: Comfortable using office software, databases, and internal systems.

Your Profile

We are looking for a candidate with strong administrative skills, high accuracy, and excellent customer service orientation. You should be proactive, able to manage multiple priorities, and committed to maintaining the high standards associated with the Old Mutual brand. Experience in insurance policy administration or a similar financial services role is highly advantageous.

If you are an organized professional looking to build a career with a reputable financial institution, we encourage you to apply. Join Old Mutual’s Corporate Unit and contribute to the reliable, efficient service that our clients trust.

How to Apply for this Career Opportunity at Old Mutual

Click Here to Apply

Closing Date: 21 December 2025

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.