Exciting Career Opportunity at Fido Ghana
POSITION: Business Unit Operations Lead
Who We Are
Fido enables millions throughout Africa to effortlessly manage their finances. As a pioneer in advanced financial technology, Fido facilitates credit building, provides immediate loans, enables wise investments, and offers customized insurance. No restricted banking hours, no concealed charges – only limitless possibilities.
From urban centers to countryside areas, Fido is dismantling obstacles and enabling financial independence, offering access to groundbreaking tools and services that promote development and empowerment. Utilizing cutting-edge technology, Fido is creating a future filled with opportunities and financial inclusion throughout the continent.
Become a member of the team and help spearhead this significant change, creating impact in the areas that count the most.
What Actions Will You Take
The Operations Lead of the Business Unit is tasked with managing the daily performance, coherence, and effectiveness of all functional teams within the Business Unit. This encompasses the leadership of team leaders in customer engagement, document labelling, and product liaison roles. The position guarantees seamless collaboration throughout operations, tracks KPIs, and executes strategies to enhance product uptake, customer contentment, and internal procedural excellence. The individual will also be tasked with managing the implementation of partnership agreements, which encompasses data sharing procedures, execution of market entry strategies, and coordination of internal resources to fulfill partnership commitments.
- Guide and oversee Team Leads for Customer Engagement and Document Labelling positions.
- Establish and track operational KPIs to guarantee that performance goals are achieved or surpassed.
- Examine weekly performance dashboards and implement corrective action plans as needed.
- Make certain that every team is ready for new product releases and continuous updates.
- Oversee the implementation of partnership contracts, incorporating data sharing processes and market-entry strategies.
- Act as the escalation contact for operational issues within the Business Unit.
- Promote ongoing enhancement initiatives throughout all BU processes.
Key Metrics for Performance Evaluation (KPIs):
- Team KPI Success Rate: No less than 90% of teams managed by BU Ops Lead achieve monthly KPIs.
- Escalation Resolution Time: 95% of internal escalations settled within 48 hours
- Operational Reporting Timeliness: Deliver the monthly BU report to the Head of Business Unit by the 3rd business day of each month.
- Team Sync Frequency: Conduct a minimum of 1 organized sync weekly with all direct reports.
- Product Launch Preparedness Score: Attain complete readiness (training, processes, tools) prior to product launch.
- Partnership Implementation Milestones: All operational partnership deliverables (data exchange, go-to-market, reporting) completed within specified deadlines.
- Process Enhancement Projects: Spearhead or participate in a minimum of 1 operational enhancement project each quarter.
Who You Are
- Demonstrated experience (5+ years) in managing operations, ideally in a tech-focused environment or across a multifunctional business unit.
- Robust leadership abilities demonstrated by a history of guiding and nurturing high-achieving teams.
- Shown capability to establish, monitor, and accomplish KPIs across various functions.
- Experience in managing collaborative initiatives across departments, such as product launches and partnership implementations.
- Outstanding analytical and decision-making abilities; at ease being a point of escalation.
- Proficient in procedure planning, performance analysis, and process enhancement.
- Robust project management abilities with the capacity to handle several priorities at the same time.
- Outstanding communication and stakeholder engagement abilities.
- Meticulous, very methodical, and proactive in fostering ongoing enhancement.
- Able to thrive in a dynamic, fast-paced setting with changing priorities.
- Bachelor’s degree in Business Administration, Operations Management, or a similar discipline (MBA is advantageous)
How to Apply For This Career Opportunity at Fido Ghana
Closing Date: 29 August 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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