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Customer Service Clearance Manager (Air Freight) Job in Singapore 2025

December 30, 2025 4:03 pm

Customer Service Clearance Manager (Air Freight) Job in Singapore 2025

The Customer Service Clearance Manager (Air Freight) role in Singapore is a senior leadership opportunity within the logistics and air freight sector. Offered by Comone Int’l Logistics Pte. Ltd., this full-time position is designed for experienced professionals who can oversee customer service and customs clearance operations for time-sensitive air cargo.

With a monthly salary range of SGD 6,500 to 8,000 and eligibility for an Employment Pass, the role targets individuals capable of driving operational excellence, regulatory compliance, and high-value customer satisfaction in a fast-paced international environment.

About Role

This position sits at the intersection of customer service leadership and air freight clearance operations. The manager acts as the primary escalation point for complex clearance matters, urgent shipments, and high-value cargo while maintaining oversight of daily operational performance.

The role requires strong decision-making authority, hands-on leadership, and close coordination with airlines, customs authorities, and overseas stakeholders, particularly China-based partners. Success in this role depends on the ability to balance strategic planning with real-time operational problem-solving.

About Hiring Firm

Comone Int’l Logistics Pte. Ltd. is a logistics organization with strong ties to regional and China-based operations, specializing in air freight and customs clearance solutions. The company focuses on delivering reliable, compliant, and customer-centric logistics services across international markets.

With a growing footprint in air cargo operations, Comone offers professionals the opportunity to contribute at a strategic level while working with diverse global stakeholders in a highly regulated industry.

Responsibilities

Lead and manage customer service and customs clearance operations for air freight shipments
Supervise customer service and clearance teams to ensure consistent service standards
Act as a senior escalation point for complex, urgent, or high-value air freight cases
Develop strategies to improve clearance turnaround times and customer satisfaction
Manage key customer accounts and maintain long-term client relationships
Coordinate with airlines, customs brokers, ground handlers, and regulatory authorities
Ensure accurate and compliant preparation of air freight and customs documentation
Monitor KPIs, SLAs, and operational performance and report to management
Drive risk identification and continuous improvement initiatives

Requirements

Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field
5–8 years’ experience in air freight logistics, customer service, and customs clearance
Proven supervisory or managerial experience in air freight operations
Strong knowledge of air import/export procedures and customs regulations
Bilingual proficiency in English and Mandarin for China-related business communication
Excellent leadership, stakeholder management, and decision-making skills
Ability to perform under pressure in a deadline-driven environment
Proficiency in Microsoft Office and logistics or customs-related systems

Click Here to Apply

Conclusion

The Customer Service Clearance Manager (Air Freight) role offers a high-impact leadership pathway for seasoned logistics professionals seeking career advancement in Singapore’s air cargo sector. With competitive compensation, Employment Pass support, and exposure to regional and international operations, this role provides both strategic influence and operational responsibility in a growing logistics organization.