Complex Case Support Worker Jobs in the UK, 2024 (£30,279 – £33,116 a year)
Provide proactive and timely case management for the ELHT Integrated Discharge Service. Assist in the evaluation of patient needs, the development of discharge plans, and the commissioning and review of services to ensure patients’ safe exit from the hospital by serving as the focal point for the administration of complex cases at the ward level. Collaborate with ward managers and social services to use information technology to understand health and social care requirements better.
Collaborate with the Integrated Discharge Service Team at ELHT hospital sites to ensure the prompt discharge of adult patients from acute elective and rehabilitation departments, as ordered by complex case managers. Assist in lowering the length of stay and ensuring that patients have dynamic discharge plans from admission that result in a safe and well-planned discharge.
Details about Complex Case Support Worker Jobs in the United Kingdom:
- Job Title: Complex Case Support Worker Jobs in the United Kingdom.
- Company Name: East Lancashire Hospitals NHS Trust.
- Annual salary: ranges from £30,279 – £33,116 a year
- Job Type: Full-time
- Location: Blackburn, Lancashire, United Kingdom.
Responsibilities
- Complex case support workers in the UK are responsible for providing proactive and timely help to members of the integrated discharge team.
- Encourage and sustain productive and constructive collaborations among system partners and ward staff.
- The post is part of Burnley General Hospital’s Integrated Discharge Service Team; however, to meet the demands of the service, coordination with all ELHT locations is required.
- When away from the office, the role holder will be responsible for reporting progress and informing complicated case managers of any emerging concerns, all while working autonomously and without direct supervision.
Benefits of Complex Case Support Worker Jobs:
- Personal Satisfaction: Assisting people in dealing with challenging issues can be quite rewarding because it gives you a sense of satisfaction that you’ve made a significant difference in their lives.
- Skill Development: Working with complex cases necessitates the development of a diverse set of skills, including communication, empathy, problem-solving, and crisis management, all of which are applicable in a variety of other professional settings.
- Different Work Experience: Each case is unique, providing a dynamic and diverse workplace that is both exciting and demanding.
- Professional Development: The professions of social work, mental health, and community service provide numerous opportunities for advancement and specialization.
- Differing Work Experience: Employers frequently provide detailed training in areas such as trauma-informed care, mental health first aid, and specific therapeutic approaches, which can help you find work and become competent.
- Job Security: The demand for professional support workers, particularly those capable of handling difficult cases, is strong, assuring job stability and security.
- Impactful Work: In this role, you will have the opportunity to significantly improve the quality of life for families and people while also promoting community well-being and social justice.
- Professional Networking Opportunities: This field allows you to collaborate with a diverse group of professionals, including healthcare providers, social workers, and legal advisers, which broadens your professional network.
Other Benefits
- Resourcefulness: The role improves your capacity to efficiently research and use a wide range of social services and community resources, which may assist both your clients and your situation.
- Emotional Intelligence: The ability to deal with difficult situations boosts emotional resilience and intelligence, enhancing one’s ability to grasp diverse points of view and manage stress.
- Team Collaboration: Complex case support typically entails fostering a collaborative environment and encouraging interdisciplinary teams to solve problems together.
- Community Engagement: You get actively involved in your community, understanding its needs while also contributing to its growth and unity.
About us:
East Lancashire Hospitals NHS Trust (ELHT) is a significant integrated healthcare organization that delivers exceptional acute and secondary care to residents of East Lancashire and Blackburn with Darwen. It was established in 2003.
Our goal is to be recognized globally for providing safe, effective, and personalized care. Currently, we offer high-quality services to approximately 700,000 patients annually, ranging from severe emergencies to planned operations and therapies. We have about 8,000 employees, many of whom are internationally known and have received honors for their contributions and accomplishments.
Responsibilities
- Providing proactive and timely assistance to members of the integrated discharge team.
- Encourage and sustain productive and constructive collaborations among system partners and ward staff.
- The post is part of Burnley General Hospital’s Integrated Discharge Service Team; however, to meet the demands of the service, coordination with all ELHT locations is required.
- When away from the office, the role holder will be responsible for reporting progress and informing complicated case managers of any emerging concerns, all while working autonomously and without direct supervision.
- Ensure that patients’ case notes and referral information are recorded by the trust policy.
- The person in this capacity must have a professional and private manner at all times.
- The job will need face-to-face or phone interactions with patients, family, colleagues, nursing, and AHP professionals in health and social care.
- Participate in the coordination of delayed discharge information from reports, overviews, and ward visits, as well as communication with ward coordinators to trigger warnings.
- This enables qualified members of the Integrated Discharge Service Team to address discharge protocol delays.
- Provide advice to ward personnel at all levels as discharge-related questions occur, within the scope of their expertise and responsibilities.
- Refer lingering issues, disagreements, and care process delays to the senior complicated case manager to expedite their resolution.
- Daily, visit wards to prioritize and manage one’s caseload, working independently to meet deadlines and deliver high-quality service.
- Encourage discharge practices that align with the Hospital and Community Support Policy for 2021.
- Please direct any lingering issues or complaints to your line manager or designated individual.
- Respond to bleeps and calls professionally and promptly.
- Referrals and trusted assessment documents should be entered and screened.
- Compile and save monthly statistics as needed.
Person Specifications:
Essential
- A minimum of GCSE level 4-9 in English and Mathematics, as well as NVQ or equivalent experience or training in an acute hospital setting.
- Experience in discharge planning based on ward location.
shown experience using MDT in the healthcare industry. - Capability to handle a diverse caseload with competing priorities while completing projects within tight deadlines.
- Disclosure and Barring Service This position is subject to the Rehabilitation of Offenders
- Act (Exceptions Order) of 1975. As a result, you will be required to submit a disclosure application to the Disclosure and Barring Service (formerly known as the CRB) to confirm any previous criminal convictions.
Certificate of Sponsorship:
All applications will be evaluated, including those from job seekers requiring skilled worker sponsorship to work in the UK. For more information, go to the UK Visas and Immigration website (which opens in a new tab).
Since April 6, 2017, skilled worker applicants seeking entry clearance to the United Kingdom have been required to present a criminal record certificate from each country where they have lived continuously or cumulatively for 12 months or more in the previous decade. This requirement applies to adult dependents above the age of eighteen. This website provides guidance. Criminal background checks for international applicants (opens in a new tab).
How to Apply
Frequently Asked Questions:
What is the average salary for a complex case support worker in the United Kingdom?
Salaries vary depending on the employer, area, and level of competence. On average, challenging case support personnel can expect to earn between £18,000 and £30,000 per year. Seniority and specialty may lead to increased pay.
What qualifications are required to become a tough case support worker?
Typically, a suitable qualification in psychology, health and social care, social work, or a related field is necessary. Furthermore, certain positions may necessitate specialized training or certifications in disability support, substance addiction, or mental health.
What does a complex case support worker do?
A complicated case support worker assists persons who are facing several or major challenges, such as substance abuse, mental health issues, disability, or homelessness. They provide expert help to clients in managing their daily lives and increasing their overall well-being.