Tuesday, December 6, 2022

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APPLY NOW: Service Manager – First National Bank


The Service Manager at the First National Bank is responsible for activities associated with the identification prioritisation and resolution of reported problems.

responsibilities

  • Drive significant growth and profitability in the context of cost management.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.

 

  • Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan.
  • Resolve all customer queries efficiently and within agreed timelines.
  • Prepare business communication that is of a professional standard.
  • Perform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate the process to design and implement appropriate solutions to remedy the situation.
  • Comply with governance in terms of legislative and audit requirements.
 
  • Draft and implement frameworks, methodologies, guidelines, and procedures to support Root cause analysis as a discipline in the business.
  • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
  • Manage own development to increase your own competencies.
  • Plan and manage performance, skills development, employment equity, talent and culture of the team in order to improve innovation, achieve efficiencies and increase competencies.
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additional requirements

“Ghanaian applicants preferred”

experience and qualifications

  • Appropriate technical qualification.

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