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Customer Service Representative Job in Australia 2025 | UR DRIVE

December 30, 2025 6:21 am

Customer Service Representative Job in Australia 2025 | UR DRIVE

UR DRIVE Car Rentals Australia is offering an exciting opportunity for a Customer Service Representative to join its growing operations in Western Australia in 2025. This role is ideal for customer-focused professionals who thrive in fast-paced, sales-driven environments and are motivated by delivering outstanding service experiences.

Based at a high-traffic airport location, the position combines customer engagement, sales performance, and operational support. UR DRIVE is open to full-time, part-time, permanent, and casual arrangements and offers visa sponsorship under subclass 186 and 482 for eligible international candidates.

About the Role

As a Customer Service Representative, you will play a key role in shaping customers’ first and last impressions of UR DRIVE. The position is primarily sales-focused, with a strong emphasis on exceeding service and revenue targets while maintaining a positive, solutions-oriented mindset.

You will take ownership of the end-to-end customer experience, from vehicle bookings to in-person interactions, ensuring each customer feels supported and valued. Flexibility and teamwork are essential, as the role also requires hands-on involvement in day-to-day operational tasks when needed.

About the Hiring Firm

UR DRIVE Car Rentals Australia is a rapidly expanding car rental company committed to delivering world-class service across its locations. Known for its high-performance culture, UR DRIVE emphasizes teamwork, accountability, and customer satisfaction.

The company fosters an energetic and supportive workplace where employees are encouraged to take initiative, achieve results, and grow alongside the business. With a strong presence at major airport hubs, UR DRIVE continues to build a reputation for reliability, efficiency, and customer-centric service.

Responsibilities

Deliver exceptional customer service at the rental counter and throughout the customer journey
Drive sales by promoting rental products, upgrades, and add-on services
Consistently meet or exceed individual and team sales and service targets
Take ownership of customer issues and resolve them professionally and efficiently
Follow company policies and procedures while adapting to customer needs
Work collaboratively with team members in a high-paced environment
Support daily operational tasks as required to ensure smooth branch operations

Requirements

Minimum 1 year of experience in customer service and counter sales
Strong sales capability within a structured sales environment
Positive, goal-oriented attitude with excellent interpersonal skills
Ability to think on your feet and deliver win–win solutions
Full Australian driver’s licence
Eligibility to work in Australia or willingness to obtain an employer-sponsored visa
Experience with car rental systems is an advantage
Multilingual skills are a plus, but not mandatory

Click Here to Apply

Conclusion

This Customer Service Representative role with UR DRIVE offers an excellent pathway for professionals seeking a customer-facing position with sales exposure, career progression, and visa sponsorship opportunities in Australia. With competitive pay, flexible working arrangements, and a high-energy team culture, this position is well-suited for individuals who are passionate about service excellence and personal growth.