Job Opportunity at Concentrix Company Limited

By Eric Appiah

No Comments

December 21, 2025 11:10 am

Job Opportunity at Concentrix Company Limited

Job Title: Customer Service Advisor

Company Overview

Concentrix is a global leader in customer experience solutions and technology, partnering with world-class brands to deliver exceptional service. We are dedicated to creating meaningful connections and driving value for our clients and their customers. We are currently seeking passionate individuals to join our team in supporting a premier international sports and fashion brand.

The Opportunity

We are recruiting dynamic Customer Service Advisors to act as true Gamechangers in the “Sales through Service” model for a leading sports brand. In this role, you will manage inbound customer inquiries across phone, email, live chat, and instant messaging platforms. Your mission is twofold: to deliver outstanding customer satisfaction and to proactively identify opportunities to drive sales of high-performance sportswear and fashion apparel. A genuine passion for sports and current fashion trends is essential to authentically connect with our audience.

Key Responsibilities

You will serve as the frontline ambassador for an iconic brand. Your core duties will include:

First, you will provide exceptional, multi-channel customer support, resolving inquiries promptly while embodying the brand’s energetic and passionate identity.
You will build genuine rapport with customers by actively listening to their needs and offering tailored solutions that enhance their athletic and lifestyle pursuits.
A central focus involves utilizing a consultative sales approach to recommend products that match customer preferences and boost performance.
Furthermore, you will accurately document all customer interactions in our service database to ensure a consistent and personalized experience.
You will also collaborate with team leads to identify process improvements that enhance both customer satisfaction and sales outcomes.
Additionally, you will engage in ongoing training to deepen your product knowledge and sharpen your sales techniques within the sports and fashion sector.

Candidate Profile

Required Qualifications:

A graduate or undergraduate degree in any discipline.
A minimum of one to two years of experience in a customer service or sales role, preferably within retail, sports, or a related consumer industry.
Strong verbal and written communication skills in English at a B2 level; proficiency at a C1 level in any additional relevant language is required.
A genuine, enthusiastic passion for sports and fashion is mandatory.

Skills & Competencies:

Excellent analytical and problem-solving abilities, with a keen eye for identifying sales opportunities.
Strong multitasking skills and the ability to excel in a fast-paced, dynamic environment.
A customer-centric mindset with high empathy and the ability to recognize buying signals.
Up-to-date knowledge of current trends in sports gear and fashion apparel.

Personal Attributes:

Resilience and adaptability to thrive in a high-energy setting.
A collaborative team player with strong interpersonal skills.
High attention to detail and the ability to perform effectively under pressure.
Willingness to work flexible rotational shifts, including evenings, weekends, and holidays.

Why Join Concentrix?

This is more than a customer service role; it’s a chance to represent a major global brand while developing valuable sales and communication skills. We offer comprehensive training, a supportive team environment, and clear career progression pathways. If you love sports, fashion, and connecting with people, this is your ideal workplace.

Ready to become a brand Gamechanger? If you are a motivated and sporty individual eager to start a career at the intersection of customer service and sales, we encourage you to apply. Join Concentrix and help inspire athletes and enthusiasts every day.

How to Apply for this Job at Concentrix Company Limited

Interested candidates should follow the application instructions in the official job posting, which typically involves submitting a CV and cover letter through Palladium’s careers portal.

Click Here to Apply

Closing Date: 30 January 2025

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.