Zippy Courier Delivery Invites Job Applications
POSITION: Operations Supervisor
Company Profile
Zippy Courier Delivery provides a premier courier service featuring a fleet of electric bicycles and a cutting-edge technology-driven delivery system. We aim to transform connectivity in Ghana by providing an economical, effective, dependable, and sustainable delivery service for individuals and businesses.
Our Principles
- Be creative and resourceful in enhancing value for our clients.
- Act appropriately by offering a secure, reachable, economical, and environmentally friendly service.
- Commit to our service and brand by consistently investing in our team and collaborators.
- We seek a highly motivated and goal-oriented individual to become part of our Operations team!
Responsibilities
- Will report straight to the Operations Director.
- Oversee the assignment of Delivery Partners (DP) to various zones and partner firms.
- Oversee daily adjustments in task assignments according to Delivery Partners’ availability and coordinate a reserve of standby DPs. Address any emergency assignment modifications with promptness.
- Supervise the admin portal order process to guarantee the subsequent.
- The daily order limit is determined by DP and operational capacity.
- DPs are allocated to areas as needed and according to increases in demand.
- Pickups and drop-offs are punctual.
- Orders that are unassigned or delayed are marked for the Fleet Supervisor.
- All packages should be traceable, meaning we must always know their locations, and they need to consistently be in their designated spots.
- Oversee the sorting procedure to guarantee that all packages are sorted promptly for dispatch.
- Evaluate DP phone calls for instances labeled as “customer unreachable” according to SOP instructions.
- Maximize the utilization of in-app payments over cash transactions. Document all breaches of the SOP.
- Promptly inform the Operations Director and Customer Experience lead of any operational problems.
- Then, Oversee the inventory of spare parts and consumables by documenting all incoming and outgoing items, notifying the Operations Director of any shortages. Guarantee secure storage of stock.
- Oversee customer warehouse stock and guarantee timely order completion.
- Lastly, Coordinate with the Fleet Supervisor to guarantee the prompt renewal of motor licenses with the DVLA, PCSRC licenses, and adherence to all other regulatory obligations.
Regular working hours are from 9am to 6pm, including a 1-hour break. Our offices are situated in the Dzorwulu central area, benefiting from excellent transportation links.
Competitive pay will be addressed.
Requirements / Abilities:
- Extremely driven and focused on achieving goals.
- Creation of work procedures and standard operating protocols.
- Capability to attract and assess applicants for lower-level operational positions.
- Comprehension of stock control
Requirements for Education, Experience, and Licensing:
- Preferred qualifications include a BA/BS University Degree focused on logistics, supply chain, business administration, or project management.
- Skilled in using MS Office Suite and possesses strong verbal and written communication skills.
How to Apply for the Zippy Courier Delivery Job
Kindly submit your resume/CV to jobs@zippy.com.gh for review.
Closing Date: June 30, 2025
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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