January 16th, 2023 at 06:49 am
USA Helpdesk Technician job with Salary $23 an hour
Full Job Description
The person in this position is in charge of screening, directing, and diagnosing internal questions and requests for work related to the maintenance of personal computers and related systems. You may write up help desk incident reports and help evaluate hardware and software. Note: Company-hosted web-enabled solutions may be geared toward both internal and external clients.
The person should have a specialized skill or more than one skill through formal training and a lot of work experience. You should work on complicated assignments and knows that sometimes it’s necessary to go against what’s usually done. This job requires that you show up on time and stick to your schedule.
Key Responsibilities
- Give professional help to end users through the phone, email, chat, or web forms.
- Then, Provide repair or maintenance actions to fix problems with end users.
- Responds to user problems using standard methods.
- Also, Track calls and incidents by, among other things, entering data into the ticketing system in a timely and correct way.
- May be in charge of making sure systems are set up correctly.
- Being able to work Monday through Sunday, 6 a.m. to 11 p.m., any shift given As shifts change, this job requires regular attendance and following the schedule.
- Help end users in a professional way by phone, email, or web forms.
- Moreover, Provide repair or maintenance actions to fix problems with end users.
- Responds to user problems using standard methods.
- Track calls and incidents by, among other things, entering data into the ticketing system in a timely and correct way.
- Lastly, May be in charge of making sure systems are set up correctly.
Requirements
- Excellent customer service skills and the ability to talk to customers about problems or issues in a way that isn’t too technical.
- Fluent in Portuguese and Spanish and speaks and writes English very well.
- Ability to work as part of a team
- 0-1 year retail call center experience a plus, but not required
- Good knowledge of how to diagnose and fix problems with PC hardware and software.
- Knowledge of how to fix problems with Microsoft Office and O365 browsers, especially Chrome and Edge
- Troubleshooting skills for iOS, Mac, iPhone, and iPad
Type of Job: Full-time
Pay ranges from $21 to $23 per hour.
Benefits:
- 401(k)
- Dental Insurance
- Health care coverage
- Insurance for life
- Paid vacation
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
8-hour shift
Application Question(s):
- What’s the best way to reach you?
- When should I call you? Please give us 3 times to call you so that we can reach you as soon as possible.
- Tax Phrase: Do you want to work at W2?
- How many years have you been providing help desk support?
- Do you know how Active Directory works?
- Have you worked in a call center before?
- Are you willing to work on a schedule that changes and moves around?
- Rate of pay you want?
Language:
- English (Required) (Required)
- Brazilian Portuguese (Required) (Required)
- South America Spanish (Required) (Required)
Location of Work: Remote
How to Apply for this USA Helpdesk Technician job
CLICK HERE TO VISIT THE OFFICIAL PORTAL
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