Under Butler at Safari Valley Resort

May 5th, 2021 at 07:10 am

• Company: Safari Valley Resort
• Location: Ghana
• State: Eastern Region
• Job type: Full-Time

Job category: Administrative/Secretarial Jobs in Ghana

Job Description

Safari Valley Resort, located in the Okere District of the Eastern Region is seeking to employ Under Butler.

SCOPE AND GENERAL PURPOSE OF THE JOB:

A butler plays an important role among a team of professionals who strive to offer a high level of personalized service that surpasses any guest’s expectations. The butler position enables one to provide highly personalized, detailed and flawless service to guests.

A butler takes care of guests’ needs in a highly proficient manner. The butler also ensures that guests receive care without necessarily having to impose himself on them.

RESPONSIBLE TO: HEAD BUTLER

MAIN DUTIES:

• Take care of all resident guests and coordinate with all concerned departments to fulfil guest needs and requests.
• Fully aware of the Cabin Dining options and other outlets menu, answers questions on menu selections, communicates with the F&B Manager and Chef regarding menu questions and product availability.
• Follows all the guest needs until they are completed to the total guest satisfaction.
• Welcomes the allocated Guests at the Welcome Centre porte-cochere upon arrival.
• Ensures refresher towels and welcome drinks are offered and drives/escorts the guests to their assigned Cabins.

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• Conducts the in Cabin check-in process in a fast and efficient manner, following all the standards and also ensuring luggage delivery.
• Takes care of the guest’s requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.
• Records transactions and order items in Point of sales (POS) system.
• Informs housekeeping department the time desired for the daily cleaning and turndown service.
• Fully conversant with accommodation features: lay-out, room type, location, décor, in room facilities and equipment.

• Fully conversant with all Resort Facilities and Activities.
• Fully conversant with the local Flora & Fauna in order to impart this knowledge to all Guests.
• Fully aware of operating procedures for all electrical and electronic equipment in the guest cabins.
• Serves the guests in a calm, discrete and courteous manner, respecting timing & standards.
• Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner no matter the Nationality of the guest.
• Carries out checkout in efficient manner, organizing luggage and transportation.
• Carries out any other reasonable duties and responsibilities as assigned by Management.

Location: Eastern Region

How To Apply For The Job

Prospective candidates who meet the requirements set above should submit their applications, including CVs to the address below:

[email protected]

Closing Date: 03 June, 2021