June 16th, 2024 at 05:37 am

Technical Support Manager Jobs in Canada 2024 ($36.79 per hour): Apply

Based on an advanced gaming platform, Aviron is a networked rowing machine from Y-combinator that prioritizes user experience. Rather than the more traditional instructor-led linked exercise, we are excited to grow our staff and share our vision of creating a fitness entertainment platform that promotes game psychology and technology.

Supported by its original backers, Samsung and Formic Ventures (established by Oculus co-founder Michael Antonov), Aviron has secured Series A funding headed by investment firm Stripes. With over $23.5 million in funding, the business is improving people’s lives while growing quickly—600%+ YoY and top-percentile user engagement.

We don’t use models or professional athletes in our ads to show our dedication to enhancing the health and fitness of regular people. Instead, we’ve created an ardent, encouraging, and positive community that you are welcome to join to fully grasp Aviron.

Requirements of Technical Support Manager Jobs

• You’re looking for a job where professional and personal growth are valued highly (*Aviron provides development help in the form of a personal education allowance).
• You are looking for an organization that values merit (i.e., good work) and is generally flat with friendly people.
• You produce outstanding work and are driven by yourself.
• Office politics do not pique your attention.
• You want to be the owner of your work from start to finish.
• You want sufficient funding and assistance (i.e., a budget) to complete the task at hand.
• You want to have an impact and witness the growth that results from your efforts.

Position Summary

In your role as our Tech Support & Systems Lead, you will oversee our Tech Support division and provide our members with the highest caliber technical assistance while also encouraging and directing internal results. You will create dashboards, oversee the team’s use of systems like Zendesk and Ring Central, and ensure that the documentation is up to date.

Responsibilities of Technical Support Manager Jobs

• Provide technical assistance to our external members by phone, email, and chat.
• Take on the responsibilities of a team leader for our current Tech Support employees, which will include setting up OKRs and conducting weekly one-on-ones.
• Organizing and formulating plans for the department’s continued development
• System management (Zendesk, Ring Central, etc.)
• Creation of a Salesforce data dashboard
• Determine the department’s main goals and outcomes.
• Establish SOPs
• Prepare reports for the executive team and the CEO.
• Assistance with managing data loss and finding solutions
• Extra tasks as they come up

Benefits of Technical Support Manager Jobs in Canada

• Competitive Salary: Technical support managers in Canada typically receive competitive salaries that are in line with their responsibilities as leaders and their specific knowledge inside the organization.
• Employment Stability: Because businesses across a range of industries are becoming more and more reliant on technology, there is a steady need for technical support administrators. Professionals in this role are guaranteed stability and job security as a result.
• Prospects for Professional Development: Within their organizations, technical support managers often find opportunities for professional growth. With more training, certificates, and experience, people can move into higher-level management positions or project or IT management responsibilities.
• Leadership Development: By supervising support specialist teams and providing guidance, training, and mentoring, technical support managers gain a great deal of experience in leadership. They feel empowered by this experience, which increases their attractiveness as potential managers.
• Diverse Work Environment: Technical support managers are free to pursue professions in telecommunications, healthcare, finance, technology, and other industries. They can broaden their skill set and gain expertise across a range of industries thanks to this diversification.
• Problem-Solving Difficulties: When it comes to managing team dynamics, expediting support operations, and resolving technical issues, technical support administrators face a wide range of complex and troublesome concerns. Solving problems continuously adds to the task’s interest and intellectual stimulation.
• Professional Development: Employers usually spend on their technical support managers’ training, certifications, and attendance at conferences and workshops. This continuous training ensures that managers stay up-to-date on the newest technologies and the best practices for technical assistance.
• Inter-functional Collaboration: Product development, sales, IT, and customer service are just a few of the areas that technical support administrators work cooperatively with. This teamwork improves relationships between teams and increases their understanding of the business.

Additional Benefits

• Acknowledgment and Reward: Organizations place great value on the efforts of technical support managers to ensure customer happiness and preserve the reliability of products or services. They might therefore use remuneration, other incentives, or recognition programs to commend their performance.
• Work-Life Balance: Many companies place a strong priority on making sure that their employees have a healthy work-life balance, even though technical support manager positions may require sporadic after-hours assistance or being on call. Having a strong business culture and flexible work arrangements are important factors in maintaining a healthy balance between work and personal life.

Qualifications

• Education in a technical support or systems-related field at the college or university level.
• Three to five years of experience in customer service and/or technical support
• It helps to have prior team leadership experience.
• Possessing Salesforce, Ring Central, and Zendesk expertise is advantageous.
• Outstanding familiarity with Google Suite and Microsoft Office.
• Ability to operate well under pressure in a creative, fast-paced environment while adhering to strict quality standards.
• A driven worker capable of meeting weekly deadlines and has exceptional problem-solving and project management abilities.
• Equitable work options are offered by Aviron. Everyone is welcome and has the chance to develop with us in a stimulating and safe atmosphere.

Apply Here

Frequently Asked Questions

What is a technical support manager’s job description?

oversees and helps with the setup, upkeep, and repair of IT hardware and software. identifies and suggests software and hardware modifications and upgrades to preserve the organization’s operational efficacy and efficiency.

What credentials are required to work as an IT support manager?

IT support managers frequently hold a bachelor’s degree in a computer science-related field and have experience in IT positions, especially managerial ones. They must be capable of project management and effective leadership.

What is the average salary of a technical support expert in Canada?

In Canada, the average compensation for a technical support specialist is $36.79 per hour or $71,732 per year. The starting salary for entry-level jobs is $56,268 annually, while the average salary for experienced workers is $82,939 annually.