Service Operations Lead Job in Portugal 2026 | Quick Hiring

March 2, 2026 5:20 am

Service Operations Lead Job in Portugal 2026 | Quick Hiring

A senior leadership opportunity is now open in Braga, Portugal, for 2026. The Regional Service Operations Lead role offers experienced IT operations leaders the chance to oversee multi-location service desks and service management capabilities within a globally recognized technology enterprise.

This position is suited to internationally experienced professionals already authorized to work in Portugal or the EU, as visa sponsorship is not available. Relocation support is provided within policy guidelines.

About Role

The Regional Service Operations Lead is a high-impact leadership position responsible for driving operational excellence, financial performance, and transformation initiatives across assigned accounts and regional Global Delivery Centers. Operating within a follow-the-sun service model, you will lead automation adoption, AI-driven service improvements, and standardized operational frameworks to ensure quality, competitiveness, and scalability.

This role carries full P&L accountability for regional Service Operations activities and requires close coordination with finance, service line leadership, and client stakeholders. You will guide geographically dispersed management teams, oversee large-scale change initiatives, and ensure compliance with industry regulations while integrating ESG principles into daily operations.

About Hiring Firm

Fujitsu, founded in 1935 in Japan, is a global digital transformation partner operating in over 50 countries with approximately 130,000 employees worldwide. The company delivers enterprise technology solutions, managed services, and innovation-driven transformation strategies. Fujitsu is committed to sustainability, trust-building in society, and contributing to the United Nations Sustainable Development Goals (SDGs).

Responsibilities

Lead and oversee Service Operations Service Desk capability across assigned regional accounts
Own regional P&L performance, including budgeting, forecasting, and financial governance
Drive automation, AI adoption, and process standardization across service operations
Lead transformation initiatives aligned with the global service line strategy
Establish robust reporting, governance, and change management frameworks
Ensure service excellence across SLAs, security, availability, and business continuity
Manage and develop geographically dispersed Service Operations leadership teams
Strengthen client relationships and ensure high stakeholder satisfaction
Identify regional growth opportunities and enhance market competitiveness
Proactively manage operational risk and supplier collaboration

Requirements

Extensive experience in service desk and IT service management operations
Proven senior leadership experience managing large, multicultural teams
Strong P&L management, budgeting, and financial analysis expertise
Demonstrated experience leading large-scale operational transformation
Deep understanding of automation, AI integration, and operational best practices
Strong client relationship management and stakeholder engagement skills
Experience working within global or multi-location delivery models
Ability to travel and operate across time zones
Work authorization for Portugal or the EU (visa sponsorship not available)

Click Here to Apply

Conclusion

This executive-level opportunity in Portugal offers relocation support, leadership exposure across global delivery centers, and the chance to shape next-generation service operations in a multinational technology environment. If you are an internationally experienced IT operations leader seeking a strategic regional role within a globally trusted enterprise, this position provides long-term growth and influence at scale.