Service Delivery Manager at Ericsson

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  • Company: Ericsson
  • Location: Ghana
  • State: Accra
  • Job type: Full-Time
  • Job category: IT / Telecom Jobs in Ghana

Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark.

When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology.

This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Excellent Opportunity!

We are now looking for a Service Delivery Manager who will be responsible for ensuring the accurate and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.

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You will

  • Work closely with and secure customer contract fulfillment
  • Collaborate and manage relationships
  • Distribute information to internal partners and call out delivery Issues
  • Stay up to date with financial data
  • Identify new business opportunities

To be successful in the role, you must have

  • Education: Bachelor’s degree in Engineering field
  • Min years of experience: 5 years in telecom industry
  • Domain-experience: Networks, BSS, OSS, Cloud, Virtualization
  • Market insight
  • Financial analysis skills
  • Negotiation and argumentation
  • You possess PROPS-C process and hardware services knowledge
  • Change and improvement management skills
  • You have strong business understanding and Ericsson business knowledge
  • Financial acumen and skills
  • You will promote knowledge sharing and mentoring
  • Trade compliance knowledge
  • Responsible for delivering results & meeting customer expectations
  • You will drive Entrepreneurial & Commercial Thinking
  • Leading & Supervising
  • Deciding & initiating action
  • You are capable of coping with pressures & setbacks
  • Promote networking
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Additional Requirements

  • Very good leadership and management skills
  • Excellent social skills and strong customer orientation
  • Self-motivated and teammate.
  • Ability to adapt to change

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it.

You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.

You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.

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Welcome to an inclusive, global company where your chance to create an impact is endless!

Method of Application

Click here to read more and apply

Closing Date : 18 July. 2021

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