Senior Salesforce and Pardot Administrator at Wekplace

Wekplace Staffing Agency is a subsidiary business of Wekplace Technologies Limited that provides human capital management services to various industries across the globe. Our team of experts recruit, outsource, finance, and manage teams to deliver the best results. Whatever the people management goals are, we help accomplish them with the right technology, best support, and thought leadership. We are currently operating in Accra – Ghana, and Kigali – Rwanda.

Job Summary

Reporting to the Head of Platforms, you will be the go-to expert on all things related to Salesforce and Pardot within the company. You will be responsible for the configuration, maintenance, and development of Salesforce and Pardot within the company as well as providing training and day-to-day support to business and technical users.

Job Responsibilities

Salesforce and Pardot Administration

• Firstly, User, profile, and role management
• Secondly, Security and data backups
• Thirdly, Duplicate management and database cleaning
• Moreover, Management of Salesforce and Pardot integration
• Lastly, Management of other 3rd party integrations

User Support & Training

• Troubleshoot day-to-day technical queries from users and help them create ad-hoc reports and dashboards
• Develop and maintain training materials and provide training to end-users
• Manage to onboard new users

Improvement

• Firstly, Act as the go-to expert on all things Pardot and Salesforce, developing strategy and setting priorities for development roadmap along with platform head
• Secondly, Partner with Marketing to define, build, and continuously improve marketing data visualization through actionable marketing dashboards
• Thirdly, Continually gather requirements from users and implement improvements
• Moreover, Stay up-to-date with the latest releases from Salesforce and Pardot in order to identify and implement the most relevant new functionalities
• Furthermore, Identify and implement opportunities for increased productivity through workflows and 3rd party integrations
• Additionally, Collaborate with Sales Management to help define and improve sales team processes that operate within Salesforce
• Finally, Maintain and improve reporting infrastructure

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task or responsibility.

Primary Requirements

• 3-4 years of hands-on experience as a Salesforce administrator
• Experience building out dashboards and reports, working with business users
• Working knowledge of creating campaigns and reporting within Pardot
• Professional-level English
• Experience working with and implementing 3rd party integrations
• Breadth of knowledge of Salesforce and Pardot functionalities (rather than deep expertise in one area).
• Willingness to take technical ownership of Salesforce and Pardot and proactively collaborate with users and management
• A resident of Ghana, preferably Accra.

Desired

• Salesforce Advanced Administrator Certification
• Pardot administration experience
• Experience working within a consulting / research organization#

How to Apply for Senior Salesforce and Pardot Administrator at Wekplace

Click Here To Apply Online

Closing Date: 21st September 2022

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