Rising Device Administrator at at Rising Academies

Rising Device Administrator at at Rising Academies

About us:

We are a growing network of inspiring schools in West Africa. Our mission is to unleash the full potential of every student, equipping them with the knowledge, skills, and character to succeed in further study, work, and day-to-day life.

We support more than 250,000 students across Sierra Leone, Liberia, and Ghana through a combination of low cost private schools we manage directly, and partnership schools we manage in collaboration with governments. Independent evaluations have found that Rising students make learning gains two to three times larger than their peers in comparable schools.

We have recently closed our Series A funding round and won a multi-year, multi-million dollar grant to accelerate the development of our digital edtech solutions for low-income students across the globe. Our ‘Bambai’ suite of digital tools already includes a school information system, school observation tool, chatbot tutor, accelerated learning program and teacher coaching app.

This is just the start. We want to expand our range of digital products to help improve the quality of education for millions of students around the world. If you want to make a difference to the lives of teachers, students and parents, then we are the right place for you.

About the role:

As we grow and expand our digital edtech solutions to reach more students across the globe, there is the need to secure and deploy existing and new devices to meet this accelerated development. These devices form an integral part in enhancing the efforts of our instructional team to improve learning outcomes and to support student learning across Rising. We are therefore looking for an exceptional Device Administrator to join our team at Rising who will spearhead this aspect of our operations.

The Rising Device Administrator will liaise with relevant stakeholders to manage our enterprise Mobile Device Management (MDM) platform by procuring, installing, configuring, deploying, updating, and monitoring App usage on the company deployed mobile devices. You will, among other duties, provide technical support to users via telephone, web, and face-to-face.

Tasks will include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal mobile system performance. The ideal candidate needs to be great at managing large numbers of devices across multiple countries, providing IT/Device support services, troubleshooting and handling user issues effectively coupled with strong administrative skills.

The Rising Device Administrator will:

• Collaborate with relevant stakeholders to procure, set up, create policies and deploy company owned devices to staff, schools, and students.
• Liaise with and report to IT Admin firm to manage and maintain Mobile Device Management (MDM) platform by installing/configuring, deploying, updating, maintaining and monitoring device usage.
• Maintain documentation of all company owned devices, ID number, location, owner, current usage, and lifetime value using documentation tools.
• Create, configure, and maintain security policies on the MDM and maintain enforcement in collaboration with IT Admin firm.
• Assess and understand MDM capabilities to provide recommendations on optimization and usage, including weekly reports to IT Admin firm, CTO and internal stakeholders.
• Collaborate with IT Admin firm to develop and implement standard operating procedures for device handling and usage to reduce rate of device damage and malfunction.
• Resolve technical issues within 1-2 hours of reporting, and escalate any unknown solution issues to a senior engineer in a timely manner to avoid SLA breach.
• Create, refine and deploy user documentation (Tips, tricks, FAQs) and systems as new features and Apps are deployed.
• Test and manage deployment of new iOS and Android releases, and assist with piloting of new Apps for Rising/Rising Digital use.
• Manage users/device owners and ensure user data is accurate in the MDM.
• Coordinate with relevant teams to create onboarding processes and provide hardware and software support for laptops, phones, routers and tablets as required.
• Perform data, speed, and App usage analysis on company deployed mobile devices.
• Provides IT support for on and off-site Rising events.

Qualifications and Experience:

• 3+ years experience as Device Administrator, IT Support or in a similar role.
• Experience liaising with external firms in implementing and managing MDM solutions.
• Experience handling large numbers of company devices and providing IT support across multiple locations.
• Successful at collaborating with diverse teams/stakeholders across different countries and time zones.
• Experience working with PSA and RMM tools.
• Attention to detail and excellent troubleshooting and problem-resolution skills.
• Knowledge of mobile device and computer hardware and software including iOS, Android, Mac and Microsoft platforms.
• Demonstrated ability to assist and communicate well with device users.
• Proficient in using Microsoft Office Suite, Google-Suite products and various collaborative tools.
• Degree in a computer-related field, MIS, IT, related field, or the equivalent combination of training and experience.

About You:

• You have excellent verbal and written communication skills, and interpersonal skills.
• You can communicate with technical teams and stakeholders in a multicultural environment, as well as clearly document reports for these audiences.
• You demonstrate people skills; must be able to collaborate effectively with diverse personalities and skill sets, and enjoy constructive conflict.
• You have a strong track record of professionalism, trustworthiness and working independently sometimes.
• You possess excellent time management, effective coordination and teamwork skills.
• You are proactive, self-driven and can take initiative and problem-solve.
• You are comfortable working with senior leadership, reporting on data and outcomes.
• You are willing to take risks, fail, learn, give and receive feedback, and try new approaches.
• You are passionate about improving the quality of education across Africa.

We offer a competitive salary and benefits package. We regularly benchmark our compensation against comparable businesses, social ventures and non-profits.

Rising’s goal is to be transparent about salaries at all levels of the organization and have a standard, global pay scale for all positions that is non-negotiable.

The benefits we offer are built to have a strong added value on our staff’s well-being and we are excited to discuss this further with you in the process.

Location and reporting:

This is a full-time role based in Accra, Ghana. The Rising Device Administrator will report to GSolutions’ IT Manager with dotted reporting lines to Rising’s CTO.

Application Deadline:

Applications will be assessed on a rolling basis hence we encourage interested candidates to apply as soon as possible.

Click Here to Apply online

Closing Date: 31st January 2023

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