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Product Support Specialist Job in UK 2025 (£75,000 to £100,000) | Anthropic

December 6, 2025 5:46 am

Product Support Specialist Job in UK 2025 | Anthropic

Product Support Specialist Job in UK 2025 (£75,000 to £100,000) | Anthropic

Are you passionate about AI and eager to support innovative technology? Anthropic is seeking a Product Support Specialist in Greater London who is dedicated to enhancing user experience and handling technical challenges. This role not only allows you to work on the forefront of AI but also helps create reliable technology for a better future.

About Anthropic

Anthropic is a pioneering public benefit corporation headquartered in San Francisco. The firm emphasizes creating safe and beneficial AI systems. With a team of researchers, engineers, and policy experts, Anthropic’s mission is to develop AI that is interpretable and steerable for users and society.

About the Role

In the role of Product Support Specialist, you will be a key player in delivering AI solutions to users. Your daily tasks will involve responding to user queries, investigating issues, and tracking user needs. You’ll also work closely with cross-functional teams to bridge gaps in technical knowledge and ensure effective customer support.

Job Duties

As a Product Support Specialist, your responsibilities include:

Expertise Development: Learn and become proficient in all Anthropic products.
User Support: Address a variety of user inquiries, from simple questions to complex API issues.
Effective Communication: Engage empathetically with users, adapting your style between different stakeholders.
Urgent Issue Management: Handle high-priority user problems with a sense of ownership and urgency.
Adaptability: Prioritize tasks and adjust to the evolving product landscape comfortably.
Problem-Solving: Collaborate with engineers and stakeholders to diagnose and resolve technical issues.
Process Improvement: Propose and implement enhancements to increase user satisfaction and efficiency.
Knowledge Sharing: Identify technical gaps and develop resources to support ongoing product development.

Job Requirements

To excel in this role, you should meet the following criteria:

Experience: Prior technical product support experience, especially with API debugging, is preferred.
Technical Knowledge: Familiarity with technical SaaS products and the ability to understand documentation easily.
Performance Metrics: Proven ability to thrive in fast-paced environments while meeting support targets.
Empathy: Strong user empathy, with a knack for interpreting user needs and resolving questions effectively.
Communication Skills: Clear and kind written communication, with a focus on detail.
Curiosity: A persistent and inquisitive mindset; enjoys troubleshooting and improving user experiences.
Technical Proficiency: Ability to work comfortably in a technical environment and engage with Anthropic’s products.
Ownership: A keen sense of ownership and enthusiasm for contributing to team growth.

Click Here to Apply

Conclusion

The Product Support Specialist position at Anthropic offers an exciting opportunity to engage deeply with AI technology while supporting users effectively. This role is perfect for those who want to make a difference in AI. If you have the skills and passion for supporting innovative technology, consider applying to join a team that values diverse perspectives and impactful research. Your journey in AI starts here!