Product and Applications Specialist at Lima Ghana
JOB OBJECTIVE AND SUMMARY
- To promote ISN’s IVD and life science products international business
- To provide product application support and training services to customers on applications configuration, troubleshooting and optimization of laboratory equipment and practices
Key Responsibilities
Knowledge Management
- Promote and support IVD and life science products within an assigned territory.
- Participate in or organize seminars for concerned professional associations/research groups
- Lead/partake in product presentations to customers, prospects, and the sales team.
- Maintain and develop relationship with Hospitals, Laboratories, Universities, Research Institutes, governmental agencies, NGO’s, IVD and life science industry.
- Provide support and training to customers remotely and onsite.
- Maintain/update periodic reports, such as: opportunity pipeline trackers, maintenance contract trackers, meeting summaries with strategic customers, etc.
- Actively follow up customers to ensure that they are on ISN’s maintenance care plan.
- Reach out to customer leads through calls, office visitations, emails, proposals, or any other techniques.
Applications Responsibilities
- Efficient Instrument Applications Configuration and Operator Training
- Timely and Precise Applications support customers (IncludingInstrument TroubleshootingResolution of scientific-related problems and providing an update on new methods & techniques)
- Plan and facilitate regular scientific workshops & training to enhance customers’ capacity building on Quality Laboratory Practices and the use of ISN’s Diagnostic solutions
- Lead Products specification & Application discussions acting as primary field technical interface between the sales team and customer, by providing scientific explanations and clarifications onlSN’s Laboratory solutions to prospective customers
- In conjunction with the customer service department, ensure customers’ receipt and implementation of all product/quality notifications from ISN Principals
- Support and enhance sales processes by liaising with customers to understand their workflow and help them with the optimization of their analyzers, and provide relevant sales leads gathered to the sale team.
- Actively involved in every scientific engagement undertaken by the company, as the need arises.
PLANNING/ COLLABORATION
- Manage relationships with partners including business planning supply chain, collaborative customer follow-ups, and organizing training for the sales team
- Collaborate with important intern stakeholders e.g.. supply chain, engineers, application specialist, etc., to ensure that customer expectations are met.
- Collaborate with partners to perform periodic business performance reviews
Key Performance Indicators
- Revenue of product line
- Number of trainings conducted
- No of customers on ISN’s maintenance care plan
- No of product presentation to new and prospective customers
- No of seminars/workshops organized
- Participation in conference
- Training Conducted (per region, Clinical, Operator, Sub-distributor etc)
- Test menu expansion
- Instrument uptime
- Training feedback
- Participants feedback
- Net promoter score
- Customer feedback
COMPETENCIES
Knowledge
- In-depth knowledge on key
- ISN products
- Understanding of knowledge management processes
- Adequate knowledge in medical laboratory science practice and diagnosis
- Possess listening, problem-solving and customer service
- skills to promote better customer management
Technical
- Market and Business Analytic
- Interpreting Product Schematics
- Facilitation/Presentation. Communication and Training
- Partnership
- Quality Management
- Knowledge of laboratory instrumentation and automation
- Systems analysis
- Quality assurance/control principles
- Scientific analysis and troubleshooting.
Behavioural
- Ethics and Professionalism
- Customer Centricity
- Innovation
- Accountability
- Visioning
- Partnership & Collaboration Business Intelligence
- Strategic Thinking
REQUIREMENTS
Educational
- Bachelor’s degree in biological sciences or in Medical Laboratory Science (B.MLS)
Professional
- Certification in any product specialist course is an added advantage or Membership of MLSCNAMLSN
Experience
- 2-5 years experience in the medical/life science industry
- 1-year laboratory research experience in life sciences will be an added advantage or 2+ years in routine medical laboratory practices and hands-on experience with medical instrument
- Knowledge of quality management systems.
How to Apply for Product and Applications Specialist at Lima Ghana
If you believe you possess these characteristics and wish to join an exciting and fast growing team of young and vibrant professionals, kindly send your CV to careers@limaghana.com by 5th June, 2023.
Also, For more Job Opportunities CLICK HERE
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