March 7th, 2025 at 12:41 pm
Poly Tanks Ghana Ltd Invites Job Applications
We are seeking a skilled Customer Service Manager to deliver outstanding customer support and to advocate for this concept across the organization. The objective is to maintain the department’s operations in an efficient and profitable way, to enhance customer satisfaction, loyalty, and retention, while also fulfilling their expectations.
Duty post: Sales Office, Polytank Spintex, near Coca-cola Roundabout
Duties
- Enhance customer service experience, foster engaged customers, and promote organic growth.
- Assume responsibility for customer concerns and track issues until they are resolved.
- Establish a clear mission and implement strategies aimed at achieving it.
- Create service protocols, guidelines, and benchmarks.
- Maintain precise records and log customer service activities and conversations.
- Evaluate data and generate precise reports
- Guide and cultivate customer service representatives while fostering a supportive atmosphere that allows them to thrive through motivation and empowerment.
- Stay updated on industry advancements and implement best practices in areas needing enhancement.
- Manage resources and employ assets to meet qualitative and quantitative objectives.
- Ensure a systematic workflow based on priorities
Qualifications and competencies
- Demonstrated experience in roles such as Customer Service Manager, Retail Manager, or Assistant Manager.
- Background in delivering customer service assistance
- Strong understanding of management approaches and strategies
- Skill in English
- Familiarity with customer service applications, databases, and tools
- Capability to strategize and guide
- Excellent interpersonal and communication abilities with clients
- Proficient in complex problem-solving and managing multiple tasks
- Focus on customer service
- Bachelor’s degree in Business Administration, Social Sciences, or a related area
How to Apply for this Poly Tanks Ghana Ltd Job
All prospective applicants are requested to kindly forward their CVs to the email address polytanksrecruitment@gmail.com.
Deadline: 10th March 2025.
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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