P.M Renaissance is a Boutique People Management Consulting Firm aimed at helping quality organizations create working environments that support the achievement of desired business results, through their most valuable assets – their People!
About the job
POSITION: CUSTOMER SERVICE REPRESENTATIVES
- Location: Accra
- Industry: IT
- Job Type: Full time.
The Customer Service Representatives will address customer complaints and escalate complaints across a number of communication channels.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Building product knowledge so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process
APPLY FOR THESE JOBS:
- United Nations Development Programme Job Opportunity
- First National Bank Available Job Vacancy
- Plan International Latest Job Recruitment
- A Bachelor’s degree /HND Holder in relevant subjects
- Experience working in customer care/ customer support roles
- Ability to work in a fast-paced environment
- Fluency in written & spoken English and in any Ghanaian language is mandatory
- Strong analytical and organizational skills
- Ability to solve problems and make decisions quickly
- Excellent work ethic and ability to work with minimal supervision
- Keen attention to details
- Ability to work in a team and independently
- Excellent time management skills
- Excellent communication skills
HOW TO APPLY
CLOSING DATE: February 25, 2022
UNDER NO CIRCUMSTANCE SHOULD AN APPLICANT PAY MONEY TO ANYONE IN GETTING A JOB WE HAVE PUBLISHED