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Old Mutual Announces New Job Openings


January 12th, 2022 at 03:12 am

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.

This role is individually accountable for the administration and effective functioning of all customer payment platforms within the organization.

Duties & Responsibilities

  • Analyse claims and prepare appropriate response in line with policies, procedures, and standards.
  • Follow standard procedure to assess and finalise claims in line with approved standards.
  • Analyze claims and confirm cover or otherwise and draft rejection letter if claim is rejected.
  • Keep Client/Financial advisors/broker always informed in terms of progress of claim.
  • Build positive customer relations and solve or escalate customer queries and complaints.
  • Gather feedback on customer satisfaction and provide reporting and analysis.
  • Continuously strive to enhance and improve the claims processes.
  • Identify and report on claims process issues.
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Competencies

  • Innovative
  • Attention to detail.
  • Customer relations/Relationship Management
  • Reporting
  • Technical Knowledge
  • Execution
  • Initiating Action/Proactive

Requirements

  • A Bachelor’s Degree from an accredited University is required
  • Previous experience in similar role is desired

Method Of Application

Click here to read more and apply

Closing Date: 17th January 2022

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