Noknok Groceries Ghana Invites Job Applications

By Eric Appiah

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November 27, 2025 11:05 am

Noknok Groceries Ghana Invites Job Applications

Job Title: Customer Experience & Operations Lead

Job Description

Noknok Groceries Ghana is a dynamic and growing player in the online retail space, dedicated to delivering convenience and quality to our customers’ doorsteps. We are building a team of passionate professionals who thrive in a fast-paced environment and are committed to redefining the grocery shopping experience in Ghana.

We are currently seeking a highly motivated and versatile Customer Experience & Operations Lead to join our Accra team. This role sits at the very heart of our business, acting as the crucial link between our customers, our technology platform, and our delivery operations. You will be the guardian of our customer journey, ensuring every interaction is seamless and every order is fulfilled efficiently.

Key Responsibilities

In this multifaceted role, you will oversee several critical areas of the business:

Customer Experience Management: You will serve as the primary champion for our customers, providing exceptional support, resolving inquiries with empathy, and proactively implementing strategies to enhance overall satisfaction and loyalty.
Operational Coordination: A core part of your duties involves managing the entire order lifecycle. You will coordinate our fleet of delivery riders, verify payment transactions for accuracy, and monitor the order flow from placement to final delivery.
Problem-Solving and Analytics: You will utilize strong analytical skills to identify bottlenecks in the operational process, make data-informed decisions to improve service, and swiftly resolve any issues that arise under pressure.
Digital Marketing Support: Furthermore, you will collaborate on digital marketing initiatives, leveraging your direct customer insights to help shape campaigns that drive engagement and growth.

Your Profile and Qualifications

To excel in this role, you will need:

Proven experience in a customer-facing role, with exceptional support and problem-solving abilities.
A solid understanding of e-commerce operations and digital marketing principles.
Outstanding verbal and written communication skills
The ability to remain calm, decisive, and effective in a high-pressure, fast-moving environment.
Strong organizational skills to manage multiple tasks simultaneously, from rider coordination to payment verification.
A proactive and resourceful mindset, with a keen eye for continuous process improvement.

Ideal Candidate Profile:

The successful candidate will be a natural leader and a collaborative team player. You are passionate about building a brand that customers love and are driven by the challenge of optimizing operations for peak performance.

How to Apply for this Noknok Groceries Ghana Job

If you are a results-driven professional ready to take on a pivotal role in a thriving e-commerce company, we encourage you to apply.

Please send your detailed Curriculum Vitae (CV) to: info@noknok-ghana.co

Closing Date: 20 December 2025

Join Noknok Groceries Ghana and play a central role in shaping the future of grocery retail while developing a rewarding and impactful career.

NOTE:

Please be aware that employers typically receive a high volume of applications for each position and will only shortlist the most qualified candidates. Please note that NewsNowGh.com is not involved in the employer’s recruitment decisions and does not guarantee that applicants will be shortlisted or selected for any role.