New Job Vacancy Notice at Epiroc
POSITION: Technical Field Support Lead – Surface Equipment
About Epiroc
Epiroc is an international corporation with a presence in 150 countries that uses creative technology to create and provide safe and cutting-edge equipment, such as drilling machinery and construction tools, for use in surface and underground mining. It also provides world-class after-sales support and solutions for automation, digitization, and electrification.
Life at Epiroc
By joining our team, you will be part of a community of informed and helpful colleagues who uphold our key values of cooperation, commitment, and innovation.
The mining and construction sectors offer distinct and exciting difficulties that are not found in other businesses. Our culture is defined by a focus on work-life balance, professional development, global professional possibilities, and an exceptional benefits package.
Mission:
The goal of the position is to improve product reliability, customer satisfaction, machine availability, and user friendliness. Always develop a good customer-oriented mentality in the spirit of “Dare to think new”.
Main Duties and Responsibilities:
Field support (surface and underground)
- Provide technical support through the various channels.
- Conduct technical training.
- Perform first-to-market start-ups (FoM) [Commissioning].
- Install where applicable.
Product Life Cycle
- Engage in product safety-related work.
- Lead or manage duties within Continuous Product Improvement (CPI).
- Lead / perform / participate in machine testing and verification.
- Secure machine serviceability and user-friendliness
- Become a project contributor and subject matter expert.
- Warranty handling, if applicable.
- Technical Service News Bulletins (TSNB)
- Review machine-specific manuals. Including internal Epiroc system-specific instructions.
- Review the Standard Operating Procedures (SOP).
Functional
- This position entails substantial foreign travel.
- Assist in ensuring product and application competency among colleagues.
- Establish and execute technical support programs to ensure customer satisfaction.
- Identify and capitalize on synergies among relevant product-related functions.
Skills, Competencies, and Experience:
- Service-oriented with a humble attitude.
- Strong analytical and troubleshooting skills, passion for innovation and product creation, and a desire to grow personally and professionally.
- Social communication and networking skills with a result-oriented approach.
- Technical university degree or similar experience.
- Excellent written and spoken English skills.
- Administrative and report-writing capabilities
- Computer literacy
- Well-organized and systematic, with the capacity to operate both independently and collaboratively.
- Excellent application and technical knowledge
- Strong application and technical knowledge.
- Good technical understanding of the Epiroc product portfolio, both beneath and on the surface.
Behaviours:
- Courageous and trustworthy
- Positive attitude
- Ability to inspire
- Humble and insightful
Closing Date: September 9, 2024
Epiroc is committed to preserving your privacy and fostering a diverse and inclusive workplace. To avoid any potential unconscious prejudice, please remove any personally identifiable information from your application, such as a photo, ID number, address, or date of birth.
How to Apply for this Job Vacancy at Epiroc
Closing Date: September 9, 2024
NOTE:
It is important to keep in mind that employers receive many applications for each job posting and will only select the most qualified candidates. Furthermore, NewsNowGh does not have any influence over the decisions made by employers/recruiters. As a result, we cannot guarantee that sending applications will lead to candidates being shortlisted or selected for a particular position.
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